CUInsight Minute with Lauren Culp – July 24, 2020
Our favorites from the week in sixty seconds.
Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with the top three of our favorite things from the week.
Mentioned this week:
*Summer recipe alert: Lauren’s favorite grilled pizza tutorial from the Kitchn, here.
How to inspire staff positivity and engagement in a pandemic
by JULIE ANN WESSINGER, ALLIED SOLUTIONS
The pandemic changed many logistical elements of employment. Employees had to figure out how to work from home, while simultaneously making other at-home adjustments. Managers spent months adjusting to these same work-life changes, while also learning how to continue to lead their teams in this new or ‘now normal’. (read more)
The importance of credit union employee brand ownership
by MARK ARNOLD, ON THE MARK STRATEGIES
Credit unions love to talk about (and rightfully so) the member-owners that make our industry so unique and differentiated for consumers. Having member-owners is a distinction upon which our industry must never lose focus. However, have you ever thought about the importance of having employee-owners of your credit union? I’m not talking about your current employees that are also actual members of your credit union (although that is also vital and important). (read more)
How to get more revenue from your website: Conversion rate optimization
by DERIK KRAUSS, BLOOMCU
Imagine you need to add a quart of oil to your car. You pop the hood and grab your funnel. As you start to pour, you realize the funnel has several holes in it—more than just the one it’s supposed to have—and oil spills everywhere. Some gets inside your engine, but most of the oil is dripping down the engine block and onto your garage floor. (read more)
Webinar: Navigating Uncertainty: 3 Ways to Prioritize Member Experience During COVID-19
by SoGoSurvey and CUInsight
August 5, 2020: COVID-19 has forced changes in member behavior. The unexpected shift to virtual/online options has uncovered new pain points and challenges. Credit unions that are unable to address these challenges quickly and efficiently in the days and weeks ahead will struggle, so it’s more important than ever to enhance the member experience. (read more)
