Most businesses—credit unions included—are always looking for ways to save on basic operational costs. Efficiency is the name of the game when you want to keep your members happy and, ultimately, pass on [...]
The job of an HR professional is extensive. A typical HR department is responsible for recruitment, payroll, attendance management, performance reviews, and employee relations—just to name a few. It seems like HR departments are [...]
Chances are, you’re already using surveys to track your financial institution's performance or to analyze your market, but are you really getting the most out of them? Customer surveys not only allow you to [...]
But I hold up my hand, I'm just trying make you understand, Lord, you know, everybody tells Lil' Junior "Somebody hoodooed the hoodoo man." – Junior Wells, “The Hoodoo Man Blues” The Hoodoo-Man comes from African-American [...]
It is a well-known fact that it is more cost effective to market to your existing account holders than to go after new ones. In fact, according to OutboundEngine, “The success rate of selling to [...]
It’s been a year since the COVID-19 pandemic totally disrupted our reality. In a remarkable display of resilience in the face of major change, we adjusted to working from home and setting up eLearning [...]
Making the decision to outsource some or all of your financial institution's collections work is no easy task. Even when you recognize that your internal staff does not have the time, resources, or ability to [...]
Normally, it can be difficult to recognize major societal shifts as they’re happening. The smartphone revolution, for example, evolved as cell phone technology improved in the early 2000s. As a society adjusting to the [...]
Alexis Rose: What is your favorite season? Moira Rose: Awards! —Schitt’s Creek, American Television Series Tax season may not be everyone’s favorite time of year, but the more informed you are about the [...]
As we all know, providing exceptional customer service is key to running a successful company, but is your financial institution doing everything it can to ensure your valued customers are getting the type of service [...]
If you think about it, most business decisions come down to striking the right balance between risk and reward. This is especially true for collections. The time and effort it takes to collect on delinquent [...]
It’s that time of year again to ensure your business is complying with OSHA and Labor Law posting requirements. If you have one or more employees, you are required to have this poster “conspicuously” [...]
Communication is complicated, these days. Between tweeting, texting, Zoom calls, and social media chatter, we have more options than ever for communicating with friends, businesses, and our financial institutions. With so many new platforms available, [...]
Not to be rude and bring up 2020, but before we can put the year fully behind us and move on for good, you’ve got one last task to tackle—filing your 2020 taxes. [...]
Before we dive into this topic, I want to preface by saying, I know, no one wants to go back and think about 2020 (what a nightmare!), but if we’re going to have a [...]
