While not a single one of us has been insulated from the effects of COVID-19, the financial impact has been very different for large segments of the population. 40 million Americans have filed for unemployment [...]
At last week’s THINK Virtual Power Lunch, experts from CO-OP and Accenture dove deep into the current state of payments and how it may change over the coming months as a result of COVID-19. [...]
People helping people is the mission of the credit union movement. As a company built by, created for, and in service to all credit unions, we embody this mission. Against the backdrop of the COVID-19 [...]
Leading a credit union – or any organization – has perhaps never been more difficult than with the onset of the COVID-19 pandemic. And, in the case of credit unions, perhaps demonstrating leadership in financial services has [...]
With new unemployment claims reaching an estimated 40 million through the first 10 weeks of the COVID-19 crisis, a sophisticated criminal ring has targeted overwhelmed state unemployment programs with a new financial scam. According to [...]
As daily life under COVID-19 continues to change, credit unions should prepare for long-term changes to member behavior. With members taking to new banking channels and adjusting their spending behaviors, credit unions can design products [...]
Since much of the country shut down to minimize the spread of COVID-19, businesses of all kinds have transitioned to “curbside delivery” as a way to keep their doors open and continue meeting consumer demand [...]
While members have been confined to their homes over the last several weeks, many still want and need convenient access to in-branch and ATM services. And while many credit unions have had to make the [...]
As companies grapple with how to maintain their culture while supporting their employees (many of whom are now working remotely) during COVID-19, now may be the right time to consider establishing a Diversity, Equity and [...]
On Thursday, May 7th, CO-OP hosted the first-ever THINK 20 Virtual – an all-digital conference that brought together over 2,000 credit union professionals for six hours of intelligence sharing and strategy building. With keynotes and [...]
Before this whole COVID-19 situation, my daily routine was flawless. I’m talking: lather, rinse, repeat – knowing what to expect, and being ready for action. Sure, there was the occasional off-day, but looking back, I [...]
The longer our nation progresses through its COVID-19 response, the clearer the expected long-term impact is coming into view. CO-OP Financial Services has detailed at least three payments trends that we see on the horizon – [...]
Each of us knows at least one “credit union hero” – someone in the credit union industry that has exemplified the spirit of “people helping people” over the last few weeks. From the service agents on [...]
Enticed by the ease and convenience of eCommerce, consumers have been moving their purchase activity online for years. This trend has only accelerated during the COVID-19 pandemic, as workplace closures and stay at home orders [...]
Before the COVID-19 pandemic crisis introduced consumers to a “new normal,” contactless was already gaining ground as a preferred method of payment. A February 2020 report from Juniper Research forecasted global contactless transaction values would [...]
