One of the great challenges of technological innovation today is the understanding that for any product to find success, one cannot simply innovate for the sake of innovating. Finding true, sustained, long-term success is knowing [...]
It’s been two weeks since the announcement of the proposed CUNA-NAFCU merger, and we have been met with positive reactions, genuine questions, and an excitement that reinforces the sense that this step forward is [...]
The Buy Now, Pay Later (BNPL) payment method is growing fast with a predicted market value of $565.8 billion dollars by 2026 according to GlobalData. What are the driving forces behind this growth? What [...]
Spread out across the United States, credit unions dedicated to the cooperative movement continue to offer the important products and services necessary to help their valued member-owners improve their financial lives. What separates others, however, [...]
I’ve been around the marketing block, so to speak…ten years in advertising agencies, five as a CMO (including in fintech at 11:FS), and now leading Rival, a boutique marketing consultancy for challenger [...]
On August 1st, the Credit Union National Association (CUNA) and the National Association of Federally-Insured Credit Unions (NAFCU) announced their intent to merge the two organizations. The merger of the two largest credit union trade [...]
With over half the year gone and Current Expected Credit Losses (CECL) audits looming around the corner, if your credit union hasn’t already found a CECL partner, it’s not too late to find [...]
Building a culture of accountability within a credit union is crucial for fostering transparency, responsibility, and overall success. Here are some steps and strategies to help you establish and nurture a culture of accountability: Lead [...]
In the ever-evolving landscape of data collection in the credit union and financial service industries, the race to capture new markets and enhance member experience has intensified. Basically, you have to keep up. Furthermore, with [...]
Businesses are most interested in increasing the speed of their digital transactions, according to a research survey1 of small business banking decision makers commissioned by Alkami in 2023. Among the top features small businesses want [...]
The path to successful marketing lies in understanding your identity and the people you serve. $1 billion LAFCU, Lansing, Michigan, has earned national recognition for its ability to discern this. Yet the trust the credit [...]
This week, hundreds of thousands of borrowers are receiving student loan forgiveness as a result of a Biden administration initiative that adjusts qualifying payment counts. “Beginning this week, 804,000 student loan borrowers started receiving $[...]
When you buy a house, you’re not just getting a nice place to call your own. You’re also buying one of the few assets that tends to increase in value the longer you [...]
Banks and credit unions often use a consumer mobile banking app — or a glorified version of it — to serve small business customers. This is starting to change, but there’s still a long way to [...]
After ChaptGPT’s release in November of 2022, many of the major tech companies started racing to release their own AI. Google released Bard, Meta released Sandbox and now Microsoft has begun rolling out Copilot. [...]
