There are plenty of community bank and credit union consumer experience training options out there nowadays. But not all of them provide the same value. Many are off-the-shelf, cookie cutter options that don’t cater [...]
Treasury Secretary Janet Yellen said Wednesday that inflation could face a bumpy return to normal after back-to-back reports showed that price pressures within the U.S. economy rebounded at the start of the year. In [...]
As banks and credit unions grapple with intense competition for deposits in a rising rate environment, many are finding that chasing high-cost CDs leads to unsustainable “phantom growth.” Institutions need a fresh approach to build [...]
Marketing is not just an expense line; it is a strategic partner as credit unions face challenges adapting to rapidly evolving consumer preferences and technological advancements. By reimagining marketing’s place and purpose, credit unions [...]
The financial industry is not immune to challenges in company culture and employee retention. That's why sales coaching, leadership training and other key investments are critical to ensuring your Financial Institutions are set up for [...]
Overwhelming evidence suggests social media has a negative impact on self-esteem. That’s not only true for how people feel about their appearance and social status but also their financial wellbeing and economic standing. A [...]
The number of federally insured credit unions declined to 4,604 institutions in the fourth quarter of 2023, a drop of 156 financial institutions from a year ago, the National Credit Union Administration said Tuesday. [...]
Total assets at federally insured credit unions rose $88 billion, or 4.1%, to $2.26 trillion over the year ending in the fourth quarter of 2023, according to NCUA’s latest financial performance data. [...]
I will start this article the same way I will end it: I LOVE BEING A RECRUITER! I mean that. I love helping job seekers find their next role. Occasionally, I am even a part [...]
Each year on the eve of America’s largest credit union conference, Worldwide Foundation for Credit Unions hosts its annual Cooperative Voices event to share examples of how they are working with World Council of [...]
Even the most seasoned and successful leaders get triggered. It could be a Board Member making a comment after the CEO Update that makes your face flush or a COO coming into your office complaining [...]
In the competitive world of lending, becoming a top-producing loan officer requires more than just originating new loans and taking applications. It demands a combination of skills, strategies and habits that elevate member service and [...]
The future of the Consumer Financial Protection Bureau’s final credit card late fee rule may be decided in the courts. Or by Congress. Or by voters in the 2024 Election. On March 5, the [...]
Has your credit union considered the possibilities of integrating with FedNow? As FedNow is a relatively new player in the financial landscape, many institutions are still navigating through the potential benefits and challenges it may [...]
U.S. consumer prices increased solidly in February amid higher costs for gasoline and shelter, suggesting stickiness in inflation that cast some doubts on whether the Federal Reserve would start cutting interest rates in June. [...]
