Leaders are important in so-called “ordinary” times. In times of crises—and amidst the sweeping changes brought on by situations like the current COVID pandemic—leaders are critical. Regardless of the department you lead or [...]
Over the past few weeks, the COVID-19 pandemic has brought global and local economies to a screeching halt. In March, the Federal Reserve lowered short-term interest rates by a total of 150 basis points to [...]
I’m writing this article from my walk-in closet during the second week of working from home during the COVID-19 pandemic. Right now it’s the quietest place in my house as we navigate this [...]
Spring is credit union election and annual meeting season both in the U.S. and Canada. With government mandated social distancing measures being put into place around the globe due to the coronavirus pandemic, credit [...]
Last month, credit unions around the country, along with other businesses of all types and sizes, found themselves suddenly faced with a crisis that would upend “business as usual” and impact staff, members and communities. [...]
Self-care is any activity that we do deliberately to take care of our mental, emotional and physical health. Although it's a simple concept in theory, it's something we very often overlook in our day-to-day lives. [...]
Let me be clear here; this article is not about crisis strategy, which involves contingency planning and business continuity planning for dealing with identified crises as they arise. It is about the formulation and reformulation [...]
“One of the challenges with talent development is that it can be really hard to measure on an organizational impact scale,” said Jennifer Stangl at the most recent CUES Symposium in Hawaii. Stangl, director of [...]
Self-care is often thought about like getting a mani-pedi or a massage or a shopping spree. But during times like these, self-care is more inner, less material and much more important. External stressors like the [...]
As the financial services landscape expands its range of products and services, delivery channels, technological reliance, and new entrants and competitors, some credit unions are responding by widening their executive recruitment outside the movement. For [...]
CUES member David Stephen Baker, operations & security manager for $700 million Connex Credit Union, North Haven, Connecticut, shares his thoughts on how credit unions can best support fraud investigations while still complying with the [...]
In today’s workforce, we have both on-site staff and remote staff. In our current climate and precautions surrounding COVID-19, working remotely has become a necessity for as many people as possible. Leading a remote [...]
Though much of the New York metropolitan area is shut down by its status as the current U.S. epicenter of the COVID-19 pandemic, CUES member Thomas J. Powers, Jr. still goes into the office [...]
Mortgage refinance requests are coming in at record rates. This type of volume was already causing significant backlogs for some. The complexity just increased now that many businesses are practicing social distancing and the Fed [...]
In November 2019, the National Credit Union Administration finalized an updated interpretive ruling and policy statement called the Second Chance IRPS. This liberalizes the ability of federally insured credit unions to hire individuals who have [...]
