The communities many credit unions serve today have evolved over decades. Whether employers of select employee groups CUs served in the past have closed or the communities that surround them have changed demographically, most credit [...]
Benjamin Franklin once said, “If you fail to plan, you are planning to fail.” While he probably wasn’t referring to a public relations crisis, this mentality can surely be applied to PR. Planning can [...]
While credit union CEOs and other executives received healthy salary hikes and bonuses over the past year, the pace of those increases slowed slightly as compared to 2018 for more than half the positions included [...]
Data breaches have been all over the news lately, first with the announcement of the settlementof the 2017 Equifax breach and more recently with reports of a new major data breach at Capital One involving [...]
It’s a great time right now, as many credit unions develop their budgets for 2020, to plan what you (and your team members) want to learn next year. It’s also a great time [...]
David Dean, SVP/marketing solutions & business development for CUES Supplier member CU Solutions Group, Livonia, Michigan, says credit unions are really in the same boat as everyone else when it comes to mobile: “Users [...]
To get people to buy into any idea, you need to address two layers: understanding and action. When working to get buy-in for talent development plans for next year, you need to first help your [...]
Either by design or default, all financial services companies have a strategy. Some organizations spend considerable time, money and resources analyzing opportunities, assessing competitive position and developing comprehensive strategic plans. Others have no formal process, [...]
As data breaches increase in frequency, the much-publicized warning from data-privacy experts worldwide is becoming more true every day: It’s not a matter of if your data will be breached but when. Any entity [...]
From AI-based chatbots to the virtual assistants on our smartphones, artificial intelligence is prevalent in our daily lives. Our professional lives aren’t untouched by the presence of AI either. The artificial intelligence revolution is [...]
You’re at your desk. You’re opening and responding to emails on a busy day. You have just a few minutes before heading into a meeting. Then you see it: an urgent email from [...]
When we work with credit union boards, and in particular with chairs, we’ll often start by asking the provocative question, “Should boards manage?” Immediately the resounding response, of course, is “No!” But when we [...]
CUES member James Sackett wanted to be involved in his community in some way. He had always known about and loved the idea of credit unions. So, when he moved to Minneapolis and joined a [...]
Marketing automation has become a mainstay in the digital marketer’s toolbox. Unlike specific tactics, which come and go over time, marketing automation technology exists to improve efficiency and results, regardless of which tactic is [...]
How do you make your credit union members ecstatic when they are already among the happiest consumers out there? After all, 92% of credit union members surveyed in the 2018 FIS Performance Against Customer Expectations [...]
