As interest in data analytics picks up among credit unions, so have efforts by vendors to hone their offerings in the financial services sector. Among recent launches, partnerships and mergers and acquisitions activity, CUES Supplier [...]
By now everyone has read about the security breach involving Capital One that affected more than 100 million customers. The thing that made this breach stand out from all the others in the news is [...]
According to a whitepaper from Sophos, 70% of internet users use the same password for almost all the web services they use. So it comes as no surprise that phishing is such a popular and [...]
Does your online presence need a boost? Consider these tips for upgrading your credit union’s social media performance. 1. Know your audience Knowing who you are trying to reach will help you determine the [...]
The need to future proof our workforce through talent development is not a new concept. We’ve experienced change in the workplace over and over in the last 100+ years. However, learning from the past, [...]
Speech is the primary mode of communication in the boardroom. It is extremely important for board members to be able to articulate their thoughts and opinions in a thoughtful and articulate manner. So, would it [...]
Year after year, financial institution portfolios continue to grow—especially auto loans. According to Experian’s data for the first quarter of 2019, auto loan balances have soared to $1.18 trillion, increasing 6.5% [...]
This July, the Financial Accounting Standards Board unanimously voted to propose a delay for the implementation of the current expected credit loss standard for some institutions. This marks the second delay for credit unions, pushing [...]
If you have ever been a participant in or a fan of sports, you have likely heard the phrase, “There is no ‘I’ in team.” But it is my goal that, by the end of [...]
Customer service (or customer experience) engineering has become a core principle in the evolving design and operation of branches and remote delivery for most credit unions. Today, senior staff often includes CX managers with significant [...]
“Hey, Siri, please apply for an Apple Card…” I (Richard) applied for and received an Apple Card in less than three minutes, all in the privacy of my own phone, inside the Apple Wallet app. [...]
When I was little, my mom always told me I could be anything I wanted to be, just as I’m sure your parents told you. I remember her saying to me over and over [...]
“Machine learning” and “financial services” are not two concepts that obviously go together—after all, financial institutions, particularly credit unions, rely and pride themselves on established trust with their members that traditionally stems from rapport [...]
Have you ever tried Newman’s Own salad dressing? Most of us have at one point or another and, if you haven’t, chances are you’ve heard of it. It’s owned and operated [...]
I just returned from five days at the National Speakers Association conference in Denver, Colorado, where I had the opportunity to learn from the best speakers in the world about how they grow their businesses [...]
