Either by design or default, all financial services companies have a strategy. Some organizations spend considerable time, money and resources analyzing opportunities, assessing competitive position and developing comprehensive strategic plans. Others have no formal process, [...]
As data breaches increase in frequency, the much-publicized warning from data-privacy experts worldwide is becoming more true every day: It’s not a matter of if your data will be breached but when. Any entity [...]
From AI-based chatbots to the virtual assistants on our smartphones, artificial intelligence is prevalent in our daily lives. Our professional lives aren’t untouched by the presence of AI either. The artificial intelligence revolution is [...]
You’re at your desk. You’re opening and responding to emails on a busy day. You have just a few minutes before heading into a meeting. Then you see it: an urgent email from [...]
When we work with credit union boards, and in particular with chairs, we’ll often start by asking the provocative question, “Should boards manage?” Immediately the resounding response, of course, is “No!” But when we [...]
CUES member James Sackett wanted to be involved in his community in some way. He had always known about and loved the idea of credit unions. So, when he moved to Minneapolis and joined a [...]
Marketing automation has become a mainstay in the digital marketer’s toolbox. Unlike specific tactics, which come and go over time, marketing automation technology exists to improve efficiency and results, regardless of which tactic is [...]
How do you make your credit union members ecstatic when they are already among the happiest consumers out there? After all, 92% of credit union members surveyed in the 2018 FIS Performance Against Customer Expectations [...]
I’m not your typical change management guru. I do not have a background in human resources or organizational development. I accidentally stumbled into the world of change leadership shortly after receiving my accounting designation. [...]
The Apple Card is a wake-up call for traditional financial institutions. Cardholders want a more interactive mobile banking experience that rewards them faster and they will switch to Apple if banks and credit unions don’[...]
Even with the best operations input and branding and design consultation, a new branch and brand experience project will fail if consensus has not been built among your credit union’s key stakeholders. In my [...]
Recently, a group of credit unions that made private student loans to consumers who attended ITT Technical College were ordered to pay $7 million to finalize a previous settlement. This $7 million was on top [...]
Facebook recently released the details of the 2020 launch of its Libra cryptocurrency. The news sent ripples across all industries, but no sector felt the shockwaves more than financial services. For years, we have been [...]
Some credit unions likely breathed a sigh of relief when the upward climb of market rates stalled. Deposit pressures were building, and the cost of funds seemed positioned for a sharp increase. But with almost [...]
Every summer as a teenager, I worked for a family business in my small hometown in upstate New York. I would work the morning shift at the ice cream stand and then walk next door [...]
