Mental health professionals say communication problems are the main reason marriages end in divorce. If poor communication can sever even the bonds of love, imagine what havoc it can wreak between organizations and their employees. [...]
Succession and internal development are a “major focus” for $400 million Century Federal Credit Union in Cleveland, says CUES member Sharon Churchill, CPA, CCE, president/CEO of the organization. As such, the CU’s management [...]
In our “data is king” world, it is imperative that individuals beyond the CFO are aware of certain information about their management group within the credit union. This is particularly true for accounting data within [...]
Providing easy digital access is table stakes among rising numbers of credit union members who need anytime, anywhere access to funds. But along with increased access come new risks as fraudsters shift their focus to [...]
In mid-August, our family took a 10-day vacation to Nashville, where we stayed on a 200-acre working ranch with horses, a pool and a spotty internet connection. Two years ago, I would have panicked at [...]
We have been fielding a lot of calls about the European Union’s General Data Protection Regulation and its potential impact on companies here in the U.S. The short story is that GDPR will [...]
Perhaps the most practical, cost-effective way to fight fraud is a good training program. “At the end of the day,” notes Chris Guard, VP/compliance and fraud at $40 billion North Carolina State Employees’ Credit [...]
Everyone loves getting card rewards points that can be used toward future travel, merchandise, cash back or gift cards. In some cases, points can also be used to attend exclusive events or make donations to [...]
As credit union executives and directors, you are tasked with creating shareholder value. This is your singular mission. In order to perform upon this guiding mandate, you should pursue actions that benefit members. One of [...]
With social media setting a new standard for engagement and communication, credit unions are in a unique position to exceed member expectations and continue providing superior member service by utilizing social media tools, targeting specific [...]
CUES has long been committed to having experts with highly diverse perspectives be part of our professional development offerings for two big reasons: 1) being exposed to a diversity of thinking promotes learning and 2) [...]
Succession planning is crucial for every business and for every key employee. It is the process of preparing for when important roles within an organization become vacant and how to best fill them. Every organization [...]
I made my first Internet of Things purchase this month: “Unlimited Meows” for my son’s Amazon Echo Dot. Yes, now we can enjoy (er, “enjoy” may not be the correct word) the uninterrupted sound [...]
What do you want from your life? Personally? Professionally? Financially? In the latest issue of Advancing Women, we bring you a video from Bridget Grimes, CFP, founder of WealthChoice, who discusses financial freedom and what [...]
Meet Maverick, a yellow Labrador retriever with an impressive resume: He’s a member of the PenFed Credit Union team, social media star and assistance dog in training for a mission to transform the life [...]
