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Listen with your eyes (#31)
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Dispelling the myth (#30)
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Attention to detail (#29)
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Culture of caring (#28)
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Trust the Process (#27)
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Willing to share (#26)
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Figuring out what works (#25)
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Communication is key (#24)
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Start with the customer (#23)
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Data is king (#22)
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Searching inside yourself (#21)
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Being fearless not reckless (#20)