The CUInsight Experience podcast: Chuck Fagan – Uniting forces (#176)

“We’re going to build with the industry and build it the way you want it.” - Chuck Fagan

Thank you for tuning in to episode 176 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.

My guest on today’s show is Chuck Fagan, President and CEO of PSCU/Co-op Solutions. PSCU/Co-op Solutions is the nation’s premier payments CUSO offering end-to-end support and integrated fintech solutions to help credit unions deliver personalized, connected experiences. Chuck shares insights on the merger of PSCU and Co-op Solutions. They continue to focus on serving credit unions beyond traditional payment processing and provide new and innovative solutions to drive our movement forward.

During our conversation, Chuck talks about credit unions scaling with mergers. He shares the importance of communication and merging the cultures of PSCU and Co-op to strengthen their impact and continue supporting the industry. Listen as we discuss lessons learned from domestic and international cases of evolving within the financial services industry.

As we wrap up the show, listen in as Chuck talks about practicing his golf skills, enjoying being a grandfather, and what’s to come in the future. Enjoy my conversation with Chuck Fagan!

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Chuck:
Chuck Fagan, President and CEO of PSCU/Co-op Solutions
Chuck Fagan: LinkedIn
PSCU/Co-op Solutions: LinkedIn | Twitter | Instagram | Facebook 

Show notes from this episode:
A big shout-out to our friends at Amazon Business, an amazing sponsor of The CUInsight Experience podcast. Thank you!
Want to hear more from Chuck? Click here.
Shout-out: Co-op Solutions
Shout-out: Dave Serlo
Shout-out: Mike Kelly
Shout-out: CUES
Shout-out: Joan Opp
Merger mentioned: Fiserv and First Data
Merger mentioned: Worldpay (formerly Vantiv) and FIS
Merger mentioned: Global Payments and TYSYS
Shout-out: Chase Bank
Shout-out: Bank of America
Shout-out: Juniper Payments
Shout-out: TriVerity
Historic event mentioned: COVID-19 pandemic
Shout-out: Warren Buffet
Shout-out: Dale Carnegie
Shout-out: Kristin Ryan
Shout-out: Visa
Shout-out: Amazon
Shout-out: Australia
Shout-out: Apple Inc.
Shout-out: Google
Shout-out: George Ombado
Shout-out: ACCOSCA
Place mentioned: Kenya
Place mentioned: St. Petersburg, FL
Shout-out: Jill Nowacki
Shout-out: Chuck’s daughters
Shout-out: Chuck’s grandchildren
Shout-out: Amount
Shout-out: Chuck’s wife
Shout-out: Harrison Ford
Shout-out: Condoleezza Rice
Movie mentioned: Star Wars
Movie mentioned: Raiders of the Lost Ark
Book mentioned: CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest by Carolyn Dewar, Scott Keller, and Vikram Malhotra
Previous guests mentioned in this episode: Chuck Fagan, Joan Opp, George Ombado, Jill Nowacki (episodes 4, 18, 37, 64, 82, 101, 113, 126, 138, 148, & 161), Todd Harper

In This Episode:
[00:48] – Chuck Fagan talks about PSCU’s merger journey.
[03:49] – Is consolidation necessary for modern credit unions?
[06:49] – Chuck shares the four key areas of scaling in the finance industry.
[09:32] – Choosing the best partners for growth and relevance.
[11:20] – Chuck talks about the charm of credit unions serving communities.
[13:46] – “You don’t have to have a title to have a good idea.”
[15:33] – Does Chuck have advice for doing a merger?
[17:07] – Finding the right pace.
[19:15] – Chuck talks about what influenced his view on leadership and supporting team members. PART 1
[21:10] – Chuck talks about what influenced his view on leadership and supporting team members. PART 2
[23:30] – What makes a good leader in Chuck’s view?
[25:08] – How can leaders give team members more opportunities for growth?
[28:01] – Learning lessons from around the world.
[30:32] – Every area in an organization contributes to the overall goals.
[32:57] – “What’s the name of the receptionist downstairs?”
[34:29] – Chuck talks about keeping up with member expectations.
[37:07] – What’s next for Chuck?
[38:48] – Chuck talks about working on his golf skills.
[40:09] – Chuck shares who’d play him in a biopic.
[43:25] – “Wait and see…”
[45:07] – Thank you Chuck, and thank you for listening!

Randall Smith

Randall Smith

Randall Smith is the co-founder of, the host of The CUInsight Experience podcast, and a bit of a wanderlust. As one of the co-founders of CUInsight he looks ... Web: Details