The CUInsight Experience podcast: Tim Anderson – Transform people (#186)

“A great leader starts with empathy.” - Tim Anderson

Thank you for tuning in to episode 186 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. 

My guest on today’s show is Tim Anderson, President & CEO of United States Senate Federal Credit Union (USSFCU). Tim shares his 40+ year career journey in financial services that led him to where he is today. Tim encourages empathy and builds a people-centric culture where employees feel empowered. Together, the team at USSFCU improves financial wellness by integrating sustainability and security into every financial solution.

During our conversation, Tim talks about the power of thoughtful and innovative leadership. He discusses the significance of digital transformation to remain relevant and competitive in today’s environment. Tim values the lasting impact mentors have had on his career and shares ideas on what we can do to raise the leaders of tomorrow. Listen as we discuss the importance of empathy and pouring into our people to drive the credit union movement forward.

As we wrap up the show, listen in as Tim talks about his early-career adventures, his recommended read, and his top Michael Jackson album. Enjoy my conversation with Tim Anderson!

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Tim:
Tim Anderson, President & CEO of United States Senate Federal Credit Union
Tim: LinkedIn
USSFCU: LinkedIn | Instagram | Facebook | YouTube | TikTok | X

Show notes from this episode:
A big shout-out to our friends at Motivosity, an amazing sponsor of The CUInsight Experience podcast. Thank you!
Want to hear more from Tim? Click here.
Shout-out: African American Credit Union Coalition (AACUC)
Shout-out: Renée Sattiewhite
Shout-out: Tim’s wife
Program mentioned: AACUC Mentorship Program
Shout-out: Bert J. Hash Jr.
Shout-out: Maurice Smith
Shout-out: Treasury Department Federal Credit Union
Shout-out: Google
Shout-out: Meta
Shout-out: JPMorgan Chase
Shout-out: Bank of America
Shout-out: Warren Buffet
Shout-out: Dale Carnegie
Shout-out: University of Maryland
Shout-out: MD|DC Credit Union Association
Shout-out: John Bratsakis
Place mentioned: Detroit
Shout-out: Denzel Washington
Shout-out: Jamie Dimon
Shout-out: Jack Welch
Shout-out: National Museum of African American History and Culture
Book mentioned: Who Moved My Cheese? by Peter Zeihan
Album mentioned: Thriller by Michael Jackson
Previous guests mentioned in this episode: Reneé Sattiewhite (52, 143), Bert J. Hash Jr., Maurice Smith (9, 143), John Bratsakis, Todd Harper

In This Episode:
[00:51] – Tim Anderson talks about financial career until he got to the credit union industry.
[03:15] – Tim is excited about digital transformation for credit unions.
[04:55] – “There’s a lot to be excited about.”
[06:55] – How can today’s leaders give back to upcoming leaders?
[09:50] – “This guy’s different.” PART 1
[11:45] – “This guy’s different.” PART 2
[14:28] – Tim talks about what he looks for in good team members.
[17:30] – Thinking beyond the credit union industry to build better in the credit union industry.
[19:53] – Invest in yourself so you can get closer to your goals.
[21:46] – “Never underestimate the board.”
[23:59] – What does “empowerment” mean to Tim?
[26:18] – Tim recalls working at a printing company. What did he learn about himself?
[29:02] – “My wife will let me know.”
[31:38] – “Be true to yourself.”
[33:33] – Leading others to be leaders.
[35:11] – Thank you Tim, and thank you for listening!

Randall Smith

Randall Smith

Randall Smith is the co-founder of, the host of The CUInsight Experience podcast, and a bit of a wanderlust. As one of the co-founders of CUInsight he looks ... Web: Details