In part 2 of our interview with Bank 3.0 author Brett King, we discuss the importance and effectiveness of an online presence while addressing the different roles branches will play in the future — moving from transactional to retail. We also talk about Siri-like voice recognition services; banking in the cloud; and companies like Apple, Amazon, Google, Starbucks, and PayPal encroaching on banking’s turf. Is this a threat?
Again, our many thanks to Brett King for his generosity and time. Enjoy the show — and don’t forget to pick up Bank 3.0. either online or off. A good read that wil get you thinking about the future of your credit union’s services.continue reading »