Leadership is lonely—but you are not alone
When I was in command during my Air Force career, four primary responsibilities guided my daily actions: 1) execute the mission, 2) lead people, 3) manage resources, and 4) improve the unit. You don’t [...]
News Archives
Strategic planning vs. strategic thinking
Creating a unique and valuable strategy is pivotal to your credit union's success in a highly regulated industry where it is challenging to stand apart from your competition. Hence, the annual “strategic planning" retreat. But [...]
Credit unions can play a role in preventing ‘supply chain’ cyber attacks
Last year, the global business community experienced a record number of data compromises. While many critical attacks occurred, a surprising number of organizations never had their security protocols directly breached. Instead, a growing number of [...]
Lending consumer research: Digital isn’t enough for today’s borrower
The pandemic forced a near-overnight explosion of digital commerce. Four years later, there’s not much we can’t do online. Even fairly involved tasks, like seeing a doctor or renewing a passport, can now [...]
America’s Credit Unions: Overdraft data is exempt from Freedom of Information Act
Credit union overdraft and Nonsufficient Fee income should not be publicly disclosed because it is confidential business information and is exempt from the Freedom of Information Act, America’s Credit Unions told the National Credit [...]
Where Americans are keeping most of their savings—and why it’s a problem
You’ve likely seen headlines about how America has a savings problem. Many Americans couldn’t even put together $1,000 to pay off an emergency expense, and most are coming up short in terms [...]
Jamie Dimon is worried the US economy is headed back to the 1970s
JPMorgan Chase (JPM) CEO Jamie Dimon is concerned the US economy could be in for a repeat of the problems that hampered the country during the 1970s. "Yes, I think there’s a chance that [...]
Hustle and bustle = Performance that is lackluster
I’ve seen two extremes in my fifteen plus years in the credit union movement. I’ve seen credit union leaders so paralyzed by fear of change that their credit union dies on the vine. [...]
How the Mastercard/Visa settlement with retailers could remake the payments business
In 2005, George W. Bush was President and the BlackBerry was the cool handheld. The iPhone would not debut until 2007. The financial crisis was still on the horizon, and the Dodd-Frank Act wouldn’t [...]
FCC should deny request to extend required opt-out to all artificial, recorded calls
The Federal Communications Commission (FCC) should reject a request to require an automated opt-out mechanism on every call with an artificial or prerecorded message, including those made to cell phones, America’s Credit Unions and [...]
Order ahead, stay ahead: Exceeding member expectations
“Leveraging technology” is the mantra of the day for any business committed to relevance, or as we like to say, ‘remaining in business.’ For global fast-food chains and independent, local retailers alike, that means in-store [...]
Paul Simon’s lyrics: Lessons in leadership
Renowned songwriter Paul Simon has gifted us with a plethora of memorable lines throughout his illustrious career, ranging from the haunting "hello darkness my old friend" to the enigmatic "people say she’s crazy, she’[...]
Catching members on the way up
With many credit unions facing liquidity woes, they are left with having to pay for much needed money to lend. As a result, the significance of yield on loans has never been more critical. How [...]
Why DEIB is part of sustainability
Carlene Alexander, VP/DEIB & global diversity officer at United Nations Federal Credit Union, is responsible for using a DEIB lens to develop and implement its workforce, workplace and marketplace initiatives. The $8.9 billion [...]
Don’t put your credit union member experience on autopilot
Tesla recently reached a settlement over the 2018 crash that killed a driver while he was operating his car on autopilot. Tesla’s position is that it’s the driver, not the automaker, that’s [...]