The COVID-19 pandemic has not only impacted the international economy, but it has also affected all of our daily lives. Among the various ramifications to our industry, COVID-19 is changing the way that consumers transact, [...]
Credit unions are performing masterfully in supporting their members through the COVID-19 crisis. Many are providing members with much-needed relief in various forms, including payment deferral programs, fee waivers, additional credit access on favorable terms, [...]
When it comes to supporting the latest payment forms on behalf of members, credit unions have several new options – each of which comes with its own set of challenges. Decades-old technology like checks, wire transfers [...]
The COVID-19 pandemic is affecting all sectors of the U.S. economy, which will likely result in a sharp rise in payment card chargebacks. Is your credit union prepared? In an average year, the U.[...]
For today’s credit union members, waiting for a replacement credit or debit card to physically arrive in the mail can be a major inconvenience. Whether due to lost or stolen cards or a data [...]
The unprecedented COVID-19 crisis has shaken the U.S. economy. Credit unions are juggling tough decisions like never before to help members in need, while grappling with market volatility and potential revenue loss. With so [...]
From coping with social distancing guidelines to the increasing unemployment rate and newly surfacing fraud scams, the coronavirus pandemic is greatly impacting financial security and stability for many. In this most challenging time, prepaid cards [...]
The COVID-19 pandemic could be shifting the way we work. While remote work has picked up in recent years, companies have mainly offered it as a flexible option to help ease logistical challenges for employees, [...]
Now more than ever, the credit union philosophy of “people helping people” is critical to maintaining member loyalty and trust in their biggest time of need. While the COVID-19 pandemic has left us all experiencing [...]
The coronavirus (COVID-19) pandemic has wreaked havoc on our daily lives and devastated the U.S. economy in a very short amount of time. However, we do see a light at the end of the [...]
So much has changed in the last few weeks as the COVID-19 crisis continues to unfold around the world. Here in the US, many organizations have been forced to quickly adapt to “social distancing,” teleworking, [...]
In dealing with the ongoing spread of the coronavirus (COVID-19), credit unions are facing great challenges to operate normally – especially in the contact center. As the largest member-facing department of a credit union, the contact [...]
As we continue to deal with the impacts of the coronavirus (COVID-19) in the U.S., credit unions are in a unique position to provide their members with much-needed relief during this time of stress. [...]
A common technique among internet and email scammers is to take advantage of public concerns and fears. Today, that means that scammers are capitalizing on the fear surrounding the emergence of the coronavirus (COVID-19) – from [...]
The news concerning the possible spread of the novel coronavirus (COVID-19) in the United States can be unsettling. While the full domestic impact remains to be seen, credit unions can take proactive measures by anticipating [...]
