Credit unions today are trying to compete in an increasingly challenging marketplace. Today’s consumers expect 24/7 access to intuitive digital tools, and seamless, personal interactions across all channels. These expectations are rapidly outpacing [...]
When choosing a CRM, there are no shortage of options in the marketplace. But buyer beware - some of the players may not have the essential functionality your credit union needs to succeed with your [...]
As we near the end of the year, credit union leaders are already looking ahead, planning the initiatives that will help their CUs compete in the rapidly-shifting financial marketplace of the future. Perhaps you are [...]
Credit unions today recognize that their existing data is a goldmine of opportunity for growth, but many face organizational or architectural roadblocks to moving from data to analysis to insight. A recent Capgemini study found [...]
2018 promises to be a year of both new opportunities and new competitive threats for credit unions. In response to the ongoing emergence of FinTechs and digital banks, and the increasing expectations of tech-savvy customers, [...]
As customer interactions become fragmented across more channels than ever before, a CRM system may be your best tool to help provide seamless, insightful customer experience. To get that all-important single view of the customers, [...]
Credit union leaders across the country agree that the world of community finance is changing at a breakneck pace. But although this change is challenging, it also represents a tremendous opportunity for growth. In conversation [...]
Wouldn’t it be great if your credit union had a way to reach all its members with marketing messages that didn’t increase distribution costs? And what if over 90% of your members opened [...]
Mark Twain famously said reports of his death were greatly exaggerated. If email marketing were a person, it could say the same thing. Like fashionistas who change their minds about what is this year’s “[...]
In today’s age of digital everything, most credit unions have an abundance of data stored. They have data about their members, like age, marital status, products used, credit reports. And they also have operational [...]
Spring … the time to delight in warmer days ahead, anticipate baseball’s Opening Day – and get ready for the peak home-buying period. More homes changing hands means this is also the season for new mortgage [...]
Anytime access. Consistent service. Relevant offers. That’s what your members expect every time they engage with your credit union. But is that what they get? If not, it’s time to pay more attention, [...]
In the face of pressure from big banks and independent online lenders, credit unions will need to pick up the pace to keep loan growth strong – especially in their two biggest loan sectors: autos and [...]
You just stepped into the elevator with the VP of Operations. She’s complaining about another late night trying to troubleshoot an in-branch service problem. From what she’s saying, it sounds like it’s [...]
Have Amazon, Uber and Starbucks spoiled today’s consumers? It sometimes feels like it. They’re using digital technology to deliver a great customer experience at every interaction –growing their businesses en-route. It’s raised [...]
