Member service, done right, is a key differentiator for your credit union. Are your members satisfied with the experience they have with your contact center? And, are you leveraging your contact center to drive loyalty [...]
We know the financial services landscape is ever evolving. We know credit unions monitor performance metrics. But do we know what happens with these metrics, how to translate them into action? In an industry defined [...]
Payments have undergone a dramatic transformation in the past few years, greatly influenced by the power of marketing. As technology continues to reshape the way we conduct transactions, financial institutions in the payments industry need [...]
Congress and NCUA should work with credit unions to pursue a legislative and regulatory approach aimed at ensuring credit unions can continue to serve their millions of members, CUNA and NAFCU wrote to the Senate [...]
The CFPB Monday announced annual threshold adjustments related to the Truth in Lending Act (TILA), Consumer Leasing Act (CLA), and Fair Credit Reporting Act (FCRA). The CFPB, along with the Federal Reserve Board and the [...]
It seems every year the banking industry must plan to overcome “something,” and that “something” often seems like it is too daunting of a task, and much more extreme than that previous year’s “something.” [...]
With the explosive buzz that artificial intelligence models have brought into the mainstream, AI, especially generative AI, has been almost impossible to ignore. But while ChatGPT and similar tools attract attention and drive excitement, banking [...]
Reflecting on the Year That Was As the year draws to a close, there’s a natural urge to shift our focus to the future. Before you do… what story did this past year tell? [...]
Military service instills leadership qualities in ways few other areas of life can. Real life-or-death situations, real sacrifices and real moments of courage showcase what it means to lead others through the toughest scenarios. Of [...]
Credit unions face increasing cybersecurity challenges, requiring a new approach to Security Information and Event Management (SIEM) solutions. The traditional role of SIEMs is no longer adequate in addressing complex threats. Credit unions need an [...]
It’s November, the holidays are just around the corner, Custodia Bank has just launched its Bitcoin custody platform, and Sam Bankman-Fried has been found guilty by jury for all of the charges against him [...]
In an era where information flows freely and quickly, misinformation has become a pervasive issue that affects relevance, reputation, and ultimately, the bottom line. Credit unions are woefully accustomed to ongoing existential threats but with [...]
The Federal Reserve published its interchange proposal Tuesday in the Federal Register with a comment deadline of Feb. 12. The Fed Board of Governors proposed the changes at its Oct. 25 meeting. CUNA, Leagues, and [...]
The NCUA Board meets Thursday and is set to issue a final rule related to charitable donation accounts (CDAs). NAFCU, the Defense Credit Union Council (DCUC), the Veterans of Foreign Wars (VFW), and TruStage last [...]
The Defense Credit Union Council is a long-time sponsor of the Military Child Education Coalition. A recent MCEC study found that at least one military-connected child lives in every zip code nationwide. This means it’[...]
