3 costs of financial illiteracy
If financial literacy is the gift that keeps giving, financial illiteracy is the endless cycle of compounding costs and dwindling savings. The National Financial Educators Council estimated that in 2017…
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Leadership
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The biggest threat to your customer experience initiatives?
A recent presentation, and recent experiences, reminded me of the biggest obstacle facing Credit Union leaders who hope to improve their competitiveness by adding customer experience (CX) initiatives to their…
