Women of color face unique challenges in the workplace, with their careers often hinging on those who are lacking in diversity training. In Inclusive Sponsorship: A Bold Vision To Advance Women Of Color In The [...]
After watching their customers split the cost of happy hour tabs, share utility bills, pay rent and gift money using third-party P2P payment apps, several banks worked with Early Warning Services, LLC, to find a [...]
A critical issue for credit unions going forward will be the need to improve their efficiency ratios. A big focus in doing so has to be on more effective revenue generation rather than on cost [...]
Employment laws have become increasingly complex, requiring greater expertise and specialization from HR professionals. Finance is no exception; the Society for Human Resource Management found that financial services workers had the second-highest level of job [...]
Happy New Year! I love the beginning of a fresh, new year. On New Year’s Eve 2021, I started a new ritual for letting go of what didn’t serve me that year so [...]
While there’s no need to begin 2023 in a panic, the business of servicing mortgages is likely to grow infinitely more challenging in the coming year. Falling home prices and inflation have many housing [...]
The events of 2020-2021 accelerated the digital transformation of the financial industry. 2022 saw geopolitical volatility and economic uncertainty challenge conventional wisdom. A consumer banking industry famously resistant to digital transformation found ways to remain [...]
Two of the cornerstones of the credit union movement are a focus on community involvement and providing equitable financial services. Credit unions were created to serve local communities, especially those who have been overlooked and [...]
Listen—I’m a Michigander who happens to like the Yankees thanks to a fondness for Yogi-isms and a family connection to Mickey Mantle-era second baseman Bobby Richardson. It wasn’t going to take much [...]
Credit union industry leaders have long known that supporting diversity, equity and inclusion is the right thing to do on many levels. Consider these quotes. “Taking better care of the Latino community is, I think, [...]
Across North America, credit unions are considering financial education programs to meet a growing demand for financial knowledge from their employees and members. Factors such as extended life expectancy, fintech and an increasingly complex array [...]
Employee recognition is essential for growing businesses, but it isn’t taught like finance or IT. To develop company culture and inspire business success, leaders may run into a learning curve when figuring out how [...]
The world of finance is undergoing a seismic shift, driven in no small part by the emergence of crypto assets as an investment class. Against this backdrop, credit unions, typically considered amongst the most trusted [...]
Whenever we interview credit union directors or senior leadership and ask about strategic priorities, we hear them talk about some version of growth—asset growth, membership growth, loan growth, SEG expansion, and the list goes [...]
The competition for talent has been raging for the past few years. While it seemed to come to a head after the pandemic, the demographic underpinnings have been at play for decades. As teams work [...]
