CUES News Archives

Five problems fintechs help solve

Five problems fintechs help solve

Credit unions have all kinds of problems to solve. They must figure out how to protect their reputations by safeguarding member and organizational data. They must find ways to compete with a whole host of [...]

Diversity Insight: Do you have CU Pride?

Diversity Insight: Do you have CU Pride?

Two years ago, I posted a Facebook photo of my pride Apple watch face with my rainbow pride band. I captioned it, “My watch has a little too much pride. Or is there such a [...]

Compensation during and after the COVID-19 crisis

Compensation during and after the COVID-19 crisis

In 2019, credit union executives received healthy salary increases across the board, according to the 2020 CUES Executive Compensation Survey. This is perhaps not surprising. Until March 2020, the U.S. and Canada had extremely [...]

No cookie cutters in digital transformation

No cookie cutters in digital transformation

Is digital transformation homogenizing financial services and undermining what sets credit unions apart? It’s an important question. A digital transformation does make it harder to differentiate a financial institution, concedes Jim Burson, managing director [...]

Inclusion starts at the top

Inclusion starts at the top

The only way for any diversity and inclusion program to survive and be effective is through leadership commitment. My credit union, Tennessee Valley Federal Credit Union, Chattanooga, has 13 members on the senior leadership team, [...]

Why credit unions need to dial up their brands

Why credit unions need to dial up their brands

Many credit unions are marketing meaningless, stale brands. Simply look at some of the brand messages credit unions push in their marketing today. One claims to be the “friendly place,” while another boasts the length [...]

The new normal of mortgage lending

The new normal of mortgage lending

When 2020 forced us to react to a pandemic, none of us knew how our lives would change and what our new normal would look like. The generally accepted expectation of a short stent of [...]