The COVID-19 pandemic forced you to make significant changes instantly. This created new challenges for credit unions while worsening current challenges. Now, much of what we did to stay safe has become at least partially [...]
For some time, Cornerstone has been talking about the “smarter bank,” focusing on how our clients must use new skills, knowledge, technology and information to complete the long and tough transformation to the future delivery [...]
In our post-pandemic world, lots of people want to work from home. Credit union members who don’t have a traditional job that allows them the flexibility of remote or hybrid work may be particularly [...]
Shopping has changed in recent years as more and more of it has moved online. Now, for many consumers, especially younger ones, the way those purchases are paid for is changing too. One of those [...]
Workforce issues existed before the pandemic, but COVID-19 revolutionized the world of work, creating trends and concerns that HR and talent leaders are still grappling with today. Think back to before the pandemic forced us [...]
By their very nature, credit unions foster resilience in their members by reinvesting profits back into communities to create thriving local economies. But in a post-pandemic world experiencing more disruption than ever, from both natural [...]
In the rapidly evolving landscape of credit unions, the journey toward effective leadership doesn’t merely revolve around managing operations. It hinges on empowering teams to deliver exceptional member experiences. Gone are the days when [...]
Workforce issues existed before the pandemic, but COVID-19 revolutionized the world of work, creating trends and concerns that HR and talent leaders are still grappling with today. Think back to before the pandemic forced us [...]
Many people in the credit union movement like to talk with pride about how today’s credit unions were founded on the principle of serving people “of modest means” who might not have been able [...]
The thing about disruption is that it’s always coming toward us. No matter how well we’ve adapted to the last thing, there’s always a next thing. Because disruption is part of the [...]
Broadening the perspectives of leadership is becoming a strengthening pillar of credit union growth strategy. Not only can a diverse C-suite attract a diverse employee and member base, it can also inject top-down ingenuity capable [...]
It’s interesting the response you get when you ask whether a board conducts director assessments. Some say, “Why bother? We never use the results anyway.” Others have a well-established process and use the information [...]
As a senior leader, you’re an expert navigator, steering your organization through uncharted waters. But like most, you also face a nagging worry … as the tides rise, is your team equipped to weather the [...]
As credit union leaders reflect on the past year and look toward the new year, growing deposits will continue to be a priority. Deposits are the lifeblood of any financial institution, and emphasizing deposits in [...]
Ahh the rigors of the modern financial services environment. The pace is faster, the turnover is spiraling, technology changing, the complexities … well, complex. What is a leader to do these days to set direction, convey [...]
