Earlier this month, I discussed the untapped potential of women around the world with attendees of the Iowa International Center’s Dialogue Series in downtown Des Moines. I also shared a bit of my personal [...]
Creating exceptional consumer experiences throughout the cardholder lifecycle generates high levels of engagement and precious word-of-mouth marketing. When you achieve both of those objectives, you are two steps closer to a fully optimized credit card [...]
Three practical methods for injecting financial support into the lives of promising young women across the globe are scholarship, microfinance and equal pay. Each of these approaches is already helping advance female leaders to deserving [...]
by: Brandon Kuehl With the march toward EMV chip cards becoming standard in the U.S. payments system going strong, the majority of financial professionals say they believe the technology will be effective in preventing [...]
The world’s unbanked population dropped by 20 percent between 2011 and 2014, as 700 million adults became account holders, according to a new report from the World Bank. The agency’s latest Global Findex [...]
by: Brandon Kuehl The Payments Security Task Force (PST) recently provided an update on financial institutions’ (FIs’) EMV chip credit and debit card issuance plans. A group of eight large FIs, representing some 50 percent [...]
by: Brandon Kuehl With three months remaining before the October 2015 EMV liability shift for U.S. payment cards, a recent survey found 65 percent of consumers haven’t yet heard of chip card technology. [...]
by: Brian Day Consumers are only slightly more interested in maintaining a digital banking relationship with their financial institution (FI) than a personal one. According to a recent Gallup poll, the majority of consumers utilize [...]
by: Georgann Smith Facebook recently unveiled “Instant Articles,” a program that hosts publishers’ content in the Facebook app’s News Feed. This essentially amounts to Facebook preloading articles, making them available immediately. Spokespeople have said [...]
by: Josh Linkner When MTV launched back in 1981, the first music video aired was, aptly, Video Killed the Radio Star by the Buggles. The song, and the concept, made history as a new format [...]
by: Brian Day Most consumers need incentives to try — and certainly to actively adopt — new technology. Mobile wallet usage is no different. In fact, consumer uptake of mobile payments is expected to increase as loyalty [...]
Anything worth doing is hard. This is especially true when it comes to executing a truly sustainable brand promise strategy. What is a brand promise exactly? It’s the statement you make to consumers that [...]
by: Georgann Smith Bruce Temkin, chair of the Customer Experience Professionals Association, coined 2015 “The Year of the Employee.” In doing so, he highlighted the importance of employee engagement to an organization’s ability to [...]
by: Jeff Falk When it comes to understanding and using reloadable prepaid cards, Millennials lead the way. A recent survey polled more than 1,300 American consumers — including some who currently use reloadable prepaid cards [...]
by: Brian Day There’s no question mobile devices are changing the way consumers bank, manage accounts and make payments. A recently released Federal Reserve report, “Consumers and Mobile Financial Services 2015,” highlights this evolution. [...]
