Minding your social media manners
It happened on a Friday afternoon. While working at my desk, I saw a notification on my phone that my mother had added to her Facebook story. When I told the rest of Team YMC [...]
It happened on a Friday afternoon. While working at my desk, I saw a notification on my phone that my mother had added to her Facebook story. When I told the rest of Team YMC [...]
Being on-site with our clients is important. In fact, it’s so important that we visit each of our clients at least once a year—on our dime. (That’s in addition to the initial [...]
The fire service is full of traditions and rituals. The work of firefighters is dangerous and unexpected, and the protection of lives and property comes with great responsibility. It comes with no surprise that firefighting [...]
A recent study form Experian sheds light on the “new normal” when it comes to consumers and auto loans. The $500 ceiling for a car payment for everyday consumers is a thing of the past, [...]
People are naturally resistant to change. When you leave a YMC strategic planning experience, there’s no doubt you will have identified some changes you need to make to get unstuck and take your credit [...]
King Hammurabi (you know, the guy of “an eye for an eye and a tooth for a tooth” fame) gets a pretty bad rap in the history books. Though harsh by today’s standards (e.[...]
I’m about to say something unpopular. What I have the audacity to suggest should have some marketing professionals scratching a line off their resume or LinkedIn profile. It will also create a lot more [...]
A few days ago, I spoke at the New Jersey Credit Union League’s Marketing Conference. My presentation was on Improving the Member Experience Across Digital Channels. Without getting into the details of the entire [...]
No longer a tween, my son becomes a teenager today. It’s hard to believe that I now have a 13-year-old. It seems like just yesterday he was my inquisitive little buddy crawling around on [...]
We all see the monthly reports – a dozen or so mergers have been green lighted by the NCUA. The reason? The most popular cited are “expanded services,” “lack of growth” and “poor financial conditions.” Your [...]
“How are these other credit unions you work with getting these results?” That was the question one frustrated CEO asked me several weeks ago. The answer was easy. “Mission. Based. Marketing,” I said. That’s [...]
When I ask this question to my clients, the answers never cease to amaze me. (And once my clients realize what they’re saying, they’re equally perplexed.) Some of the responses I’ve heard [...]
In a rebrand project for a credit union, we were getting the same response to some of the names we presented: “I really like it, but it doesn’t sound like a name for a [...]
“Our credit union is too small to compete.” While this may sound like a statement of unfortunate fact, it’s a common excuse that exposes a lack of will and creativity. The small credit unions [...]
There have been a ton of noteworthy things happening in the digital space over the last couple weeks (Mr Zuckerberg goes to Washington). While the Cambridge Analytica data sale fills headlines, it is far from [...]