The best product innovation strategies are cyclical. You might even say product design in the digital era is never really finished. While such a notion can feel intimidating, it’s actually quite workable, even for [...]
Credit unions looking to expand often look at mergers as the best, most expedient way to do so. Especially if they want to expand into a new geographic market, finding a merger partner that is [...]
The cannabis industry has been a steadily growing business in America as more states legalize medical and recreational marijuana. At the same time, credit unions have begun to see an opportunity to work this emerging [...]
On June 22, Connecticut jointed 17 other states and District of Columbia in legalizing the use of recreational cannabis. Additionally, 36 states now allow for the medical use of cannabis products. For many entrepreneurs and [...]
We recently hosted a great conversation on cloud technologies for credit unions. We have lots of these, but this one was especially interesting because it included a case study from Affinity Plus FCU. Joining us [...]
In this episode, you’ll hear from fraud fighting expert, Ann Davidson, about the trends of payment card, ACH and wire fraud, how to spot fraud before it happens, and tactical ways to put prevention [...]
I’m still unpacking the terrific CRM insights shared by Deidre Davis (CMO, Michigan State University FCU) and Pam Piligian (SVP of marketing and communications, Navy FCU) at the recent CEOs and Senior Executives Conference. [...]
One factor that credit unions search for when choosing a merger partner is a “good fit.” But what does “fit” mean? It’s not like trying on a pair of shoes where you can tell [...]
Credit unions, by nature, are focused on the human connection with their membership, and that philosophy extends into a credit union’s products and services. As more banking services shift to digital, credit unions must [...]
At the recent CEOs and Senior Executives Conference, I had the good fortune to speak with two of the brightest minds in customer relationship management (CRM): You have to think fast to keep up with [...]
A mortgage relationship between member and lender can last for decades. Credit unions can also completely divest themselves from both financial and servicing responsibility almost as soon as the deal is signed. We’re talking [...]
Learn practical tips for integrating human-centered design into your credit union’s product, service, and experience design process. Keeping the user at the center of every step of the design process is more important now [...]
The reasons for taking a wait-and-see approach are long over. Also gone are the days of completing a digital task list and moving on to other priorities. Accelerating your credit union’s efforts to deliver [...]
CUInsight Publisher & CEO Lauren Culp is joined by Paul Timm, VP of Marketing at NAFCU Services for a quick interview with just 3 questions... Three questions: 1. (0:40) Tell us a little about [...]
In the last year or so, we’ve shared several articles that included some version of this stat: Nearly half of all adult Americans don’t carry life insurance.1 The belief that life insurance [...]
