3 member experience trends to watch
There was so much good material at the 2021 Innovation Spotlight event, I could write for weeks about all the smart things I heard there. In keeping with my favorite subject for a bit, I [...]
NAFCU Services News Archives
Webinar: How credit union leaders are navigating digital transformation to drive growth
As community based institutions, credit unions are well positioned to truly understand the unique needs of their members. With digital platforms and evolving technologies transforming the landscape, credit union leaders have an opportunity to capitalize [...]
Wave of ingenuity: Winners of the 2021 Innovation Awards
If the bare necessity of 2020 gave rise to faster and bolder innovation in our industry, this year is riding that wave with even more new ideas coming to market. So the timing couldn’t [...]
Growing your consumer loan portfolio in the digital age
Join our discussion about the opportunity to embrace digital transformation. We sat down with Jeff Keltner, SVP of Business Development at Upstart and talked about the current environment and challenges credit unions are facing, the [...]
Is there a need to merge after the pandemic?
Many of the factors influencing the decision for credit unions to merge in the pre-COVID-19 era were exacerbated by the pandemic and its unprecedented economic ramifications. Even before the spring of 2020, the cost of [...]
5 tips on staying competitive from industry leaders
When we asked leading CEOs to talk about the future of the workplace at the recent CEOs and Senior Executives Conference, we got a lot more. We got their insights on what it will take [...]
How CUs can diversify with home improvement loans
In the middle of the COVID-19 pandemic, everything in your members’ lives revolves around their home. With so many people and entire families stuck at home, people are recognizing now more than ever the need [...]
Speed matters in the battle for digital
We all got better at digital in 2020. COVID-19 accentuated trends that were already in motion. Closed branches and stay-at-home orders meant every credit union had to accelerate their level of digital functionality and sophistication [...]
5 executive insights on the future of the workplace
We had a lively talk with a diversity of opinion about the future of the workplace at this year’s CEOs and Senior Executives Conference. Our panelists had very different ideas about what the past [...]
What does tech transformation look like at your CU? (Part 2)
In my last post, we covered one credit union’s digital transformation and cloud computing journey. George Estrada from AWS, Bipin Sahni from Persistent Systems, and Lisa Anderson from Affinity Plus FCU had outlined for [...]
Fraud Series Part 3: Navigating the murky waters of breaches and phishing attacks
In the final episode of our 3-part fraud series, we’re talking with Ann Davidson about how credit unions can navigate physical breaches, digital breaches, and phishing attacks. Key Takeaways: [02:50] In 2020 and [...]
Connecting credit unions with communities
Foundational credit union values can lead to profound impacts on your members and the communities you serve. Life insurance is one of the ways you can enact meaningful change. This September, use Life Insurance Awareness [...]
Case in point: KEMBA Financial Credit Union and Upstart show how to grow lending with AI
One of the great things about my job is that I get to hear from so many smart people who are driving credit union innovation. We recently hosted a conversation with a couple of technology [...]
A phone call isn’t a failure
There’s plenty of research to suggest the pandemic accelerated the adoption of digital tools in the credit union space. Now that members have discovered the convenience of digital tools, many plan to keep on [...]
Fraud Series Part 2: Tips to prevent account fraud
Tune into this episode to learn how fraudsters are leveraging weak authentication to commit account fraud and best practices credit unions can implement for strong authentication measures. Key Takeaways: [01:46] Online account opening - [...]