With $2.5 billion in assets and more than 200,000 members, Raleigh, N.C.-based Coastal Federal Credit Union is the state’s second largest credit union. Like many other financial institutions, Coastal’s [...]
The next time you walk into one of your branches, ask yourself this: “What do all of these people want?” It’s a valid question, considering that more and more transactions are being done outside [...]
Why People Want It -- Plus Full Service, and When Managing a credit union today can be a delicate balancing act. Increasingly, members are drawn to the efficiency and privacy of self-service transactions in the [...]
This dynamic is having a dramatic impact on credit unions. Like other consumers, credit union members get through each day with the assistance of digital and mobile technologies. They are well versed in these technologies, [...]
We just launched the second stage of our THINK Prize Financial Challenge, answering the question “How might we use the power of communities to financially empower those who need it most?” The first stage of [...]
On Tuesday, May 5, the THINK 15 conference in Colorado Springs, CO, will kick off with the THINK Inward sessions. Four distinct tracks will explore the needs of today’s consumer and what credit unions [...]
For the eighth year in a row, credit unions have the opportunity to raise money — including an additional $1 million in Miracle Match funds — for Children’s Miracle Network Hospitals. Over 10 million children receive [...]
Do Your Members “Get” New Features? As credit unions roll out more and more new technology, bringing members up to speed is an escalating challenge. EMV is a case in point. With a liability shift [...]
In a market as pervasive as mobile, it’s impossible to nail down a meaningful demographic. Are mobile users, as we are often told, young? Saying so excludes the millions and millions of mobile devotees [...]
CO-OP’s millennial campaign continues to attract new audiences to the credit union message Millennials have been the most attractive generation for all financial services for a while. And in the next few weeks, they [...]
In today’s ultra-competitive credit/debit landscape, the benefits offered can make a substantial difference in a consumer’s mind. Like many other aspects involved in the buying experience, rewards programs are quickly evolving to [...]
Debit drives PFI relationships. It represents a large and consistent source of activity and revenue. But could you describe it as a hot item at your credit union? Using portfolio analytics and a targeted marketing [...]
