News Archives

Empower your frontline staff through comprehensive training

Empower your frontline staff through comprehensive training

Credit unions and community banks play a vital role in supporting your communities financially. To ensure you can fulfill this mission effectively, investing in frontline training is essential. Training equips your staff with the necessary [...]

The rise of embedded insurance

The rise of embedded insurance

The financial industry has witnessed a transformation with embedded insurance. This new digital approach seamlessly integrates insurance coverage into various consumer touch points. Embedded insurance has emerged as a game-changer for loan payment insurance, offering [...]

CUNA urges Congressional leaders to fund NFIP past Sept. 30

CUNA urges Congressional leaders to fund NFIP past Sept. 30

CUNA wrote to Congressional leaders Monday calling for an extension of the National Flood Insurance Program (NFIP) before it lapses Oct. 1. Funds for NFIP--and for the federal government-- are set to expire Sept. 30. "[...]

Back to the future

Back to the future

In the beginning was the bank ATM. This through-the-wall ATM dispensed cash to any customer with a card, a PIN, and available funds. This basic ATM was the very essence of disruptive technology, facilitating the [...]

NAFCU kicks off 2023 Congressional Caucus

NAFCU kicks off 2023 Congressional Caucus

Today, hundreds of credit union advocates will gather in Washington, D.C., as NAFCU begins its 2023 Congressional Caucus. The conference features a fantastic lineup of influential administration officials, lawmakers, and regulators who will address [...]

Curtailing the flight of the contact center agent

Curtailing the flight of the contact center agent

Maintaining a high standard of service has never been more important for financial institutions, and contact centers play a pivotal role in this ecosystem, often being the first point of contact for members. However, the [...]