New Dwolla offering features email address routing
by: Brian Day Alternative payments provider Dwolla Inc. is taking steps to make it easier and faster for users to send money to vendors or others who don’t currently have a Dwolla account. The [...]
TMG News Archives
Building the brand promise
by: Georgann Smith A company’s brand promise is only as strong as the employees behind it. If the people who interact with the consumer don’t effectively understand the promise, how can they be [...]
Business owners linger while banking online
by: Brian Day Business owners using mobile banking tend to stay logged in longer than other consumers, and they tend to utilize Apple devices to conduct their mobile banking. Looking at the mobile banking usage [...]
The history of big data in banking
by: Brandon Bogler In today’s competitive world, the old ways of segmenting consumers along broad socio-demographic and class-based lines have ceased to aptly describe the modern consumer. Underscoring this is the influence of life [...]
Holiday shopping season sees spending increase
by: Jeff Falk Retailers enjoyed a slight increase in sales at the start of the 2014 holiday shopping season. A recent report looked at spending data from Black Friday through Cyber Monday, and found a [...]
Banking analytics gives credit unions a better eye on profitability, risk
by: Brandon Bogler With new data mining and predictive analytics solutions, financial institutions (FIs) can gain precious insights into consumer behavior. Specifically, banking analytics can help improve how FIs segment, target, acquire and retain customers. [...]
NFC contactless usage gaining traction
by: Brian Day The number of contactless near field communication (NFC) payment users is projected to total 516 million by 2019, up from 101 million in 2014. According to Juniper Research’s “NFC Mobile Payments: [...]
The next wave in digital fraud prevention
Counterfeit credit card artists know the score. EMV chip cards are coming to the United States, and very soon the business of duplicating plastic – an $11 billion business – will be all but extinct. Yet, these [...]
How to speak “millennial”
by: Georgann Smith Worldwide, there are 2 billion Millennials – a powerful consumer group between the ages of 18 and 34. In the U.S., Millennials will represent more than $1.4 trillion in spending by [...]
Consumers enjoy snapping pictures to deposit checks
by: Brian Day Many Americans are taking advantage of mobile remote check deposit. In fact, according to a recent American Bankers Association (ABA) survey, one in eight respondents used remote deposit in the past year. [...]
U.S. merchants behind in online consumer authentication
by: Brian Day With U.S. online sales forecast to reach more than $320 billion by 2016, it’s clear Americans are becoming more comfortable shopping online with each passing year. The same appears to [...]
Global Women’s Leadership Forum promotes women in CU leadership
by: Shazia Manus I recently had the privilege of attending the World Credit Union Conference (WCUC) in Gold Coast, Australia. During the Global Women’s Leadership Forum, I had the extreme honor of moderating the “[...]
2014 holiday card spending skyrockets
The Members Group (TMG) and its strategic partner CO-OP Financial Services, in conjunction with Saylent, found credit spending increased nearly 13 percent and debit spending increased nearly 7 percent year over year during this year’[...]
Effective strategic planning keeps key players in the loop
by: Shazia Manus In an article I recently wrote for Credit Union Business, I examined the challenges and changes occurring in the realm of strategic planning. In the article, I highlight the characteristics I believe [...]
Best strategic planners are forward-thinking
by: Shazia Manus In an article I recently wrote for Credit Union Business, I highlighted the characteristics I believe are key for an effective strategic planner to possess. In my last blog post I broke [...]