Our C-suite began discussing the potential impact that the altered back-to-school plans could have on our organization a couple of months ago and, in the beginning, there were a lot of “what if” scenarios. Getting [...]
“We were lucky,” says CUES member Tammy Pelletier, COO of $448 million United OneCredit Union based in Manitowoc, Wisconsin. What she means is that United One CU got unexpected help during the branch closures from [...]
The word “relationship” conjures images of trust, love and sacrifice. And while those facets are real, we rarely acknowledge the more practical side of our connection to others. The truth is that “relationship” is also [...]
At a recent credit union board retreat, we asked the group (a mix of board members and executive leadership); “How do you think the post-COVID-19 world will be different from the pre-COVID-19 world?” The answers [...]
“Friction” has become quite the buzzword in financial services in recent years, and for good reason—it’s a powerful force that can slow down processes, harm efficiency, cause member discomfort and dissatisfaction, and ultimately [...]
Communicating well is not only an intellectual exercise. To really connect with people, especially their emotions, we need to bring them into our experience. Stories do that. When you paint a picture with your words, [...]
The term “pre-funding” is not interchangeable between defined benefit pension plan pre-funding and overall employee benefits pre-funding. They’re different tools, and credit unions with defined benefit pension plans can gain advantages from using both [...]
No two credit union members will experience the economic impact of COVID-19 in exactly the same way. That’s why it’s so important for credit unions to adhere to the principles of segmentation and [...]
The world is evolving quicker than ever, and financial services are not exempt from these market changes. Over the last several months, credit unions have helped members find new ways to connect by leveraging online [...]
In June 2020, Filene Research Institute hosted a virtual discussion focused on “The Art & Science of Organization.” This two-day discussion with 150-plus senior credit union leaders focused on new sources of friction resulting from [...]
The COVID-19 pandemic is possibly the most serious challenge credit unions have faced in nearly a century. While credit unions were deemed critical infrastructure and able to remain open for the most part throughout the [...]
Around the office over the last months, I’ve pontificated on the long-term impacts on the economy, jobs, industries and various companies from COVID-19. One of the terms I’ve used is disruption. There will [...]
A digital- and mobile-first mindset was a primary focus for many credit union leaders before COVID-19. The nearly instant flip from branch delivery channel usage to digital has compelled many leadership teams to reevaluate how [...]
The four most commonly used liquidity measurements are the liquidity ratio, cash flow modeling, the net non-core funding dependency ratio and funding concentrations. Can you guess which among these is “the good,” which is “the [...]
Ellen DeGeneres has had a tough month. Multiple news outlets have been circulating employee and celebrity stories accusing Ellen of not living up to her mantra of “be kind to one another.” I don’t [...]
