Board succession planning checkup
Are you doing board succession planning? In the midst of a pandemic, it may be easy to put some things off, especially when boards and committees aren’t meeting in person. But it is important [...]
CUES News Archives
Managing mental wellness at credit unions
As the COVID-19 pandemic continues, the resulting emotional challenges employees confront escalates daily. Millions of employees and almost every employer are adjusting to previously unimaginable circumstances. Although it is hard to predict the long-term impact, [...]
Q&A: Steering clear of ‘deer in the headlights’ syndrome
Like many other businesses, credit unions had to adapt quickly to the COVID-19 pandemic to steer clear of “deer in the headlights” syndrome and support members, employees and communities with critical needs, says Euvin Naidoo, [...]
Diversity Insight: What can one employer do to confront racism during a global pandemic?
Recently, conversations around diversity and equality have become daily happenings in a way unseen since the civil rights movement of the 1960s. As a result, credit union leaders have begun considering numerous questions, including “What [...]
CU and its foundation leverage IDAs to help members reach their dreams
Tired of renting, Ryan Bubenyak and Heather Staton dreamed of buying a home they could call their own. But homeownership was always out of reach. “We were saving as much as we could, but it [...]
Loan Zone: How the pandemic and PPP have ‘turbo-charged’ new business lending strategies
It’s been more than four months since the coronavirus pandemic halted the U.S. economy, closing businesses and offices across the country. Many credit unions that participated in business lending had portfolios heavily focused [...]
TCPA survives 1st Amendment challenge
With each new court rule or agency guideline, the clarity of the Telephone Consumer Protection Act of 1991 seems to take one step forward and two steps back. Most recently, on July 6, the U.[...]
HR Answers: How to present a job offer to your preferred candidate
The work of searching for job candidates for your credit union can be grueling. You need to put out the call, sift through resumes, hold in-person interviews and narrow down the field. Once you’ve [...]
Reopening the doors … to members wearing masks
Donning a mask to walk into a financial institution has been “one of the weirdest experiences” that Ian Kildow has had in recent times. Financial fraud investigative supervisor at the Colorado Office of the Attorney [...]
This credit union’s show must go on
Credit unions’ response to the pandemic has showcased their overwhelming dedication to serving their members and communities, providing support and compassion during times of need. However, it also exposed limitations in a significant number of [...]
Becoming masters of disaster response
People use adjectives like “dire” and “unprecedented” to describe the impact of the COVID-19 pandemic on credit union operations. To the staff of Redwood Credit Union, it’s just the latest disaster for which they [...]
Reading the room
Several years ago, Deedee Myers, Ph.D.—CEO of CUESolutions Silver provider DDJ Myers Ltd., a Phoenix-based firm providing executive search/recruitment, strategic organization and leadership consulting services—looked at her company’s placement data. [...]
Wise credit union marketing investments lead to growth
Do more with less. That’s smart business, especially in shaky and uncertain times like we’re in now. But efficiency also takes the ability to be collaborative, creative and think differently. Aren’t those [...]
Learning for the long haul of this pandemic
Many people thought the pandemic’s disruption would be short-lived. When many credit unions closed their branches this spring, few dreamed that reopening them would happen at a time when the number of virus cases [...]
Facility Solutions: Is it wise to invest during economic uncertainty?
It is safe to say that for most of us, the COVID-19 global pandemic is unprecedented and was unexpected. However, while the pandemic itself may have been a new and different type of crisis, the [...]