It was John F. Kennedy who once said, “When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” The same can be said for the [...]
It’s not easy to face facts that, as leaders, we frequently get in our own way. How often do you do or say things that create results just opposite of what you are trying [...]
Going into 2020, a fairly promising economic outlook was in play, driven by two important indicators: The U.S. GDP growth rate was holding steady and the unemployment rate was trending favorably at a 50-year [...]
The global pandemic has touched virtually every aspect of consumers’ lives, prompting them to evaluate which service relationships truly provide value—and which don’t—in their transition to the “new normal.” Credit unions that [...]
New territory is opening up for sophisticated credit unions: access to the capital markets, where long-term debts or equity-backed securities are bought and sold. Last year $2.3 billion GTE Financial, a federal credit union [...]
Originally utilized in 1969, LIBOR—the London Interbank Offered Rate—was officially adopted by the British Bankers Association in 1986 as a benchmark rate and has subsequently become the global standard for the rate at [...]
The past few months have been one of the most challenging times I’ve faced in my adult life. Back in March, when our school system announced that schools would be closed for two weeks [...]
Fifty Northwest credit union CEOs gathered last year, and the topic turned to Amazon Prime. Nearly all were members and enjoyed Amazon’s “One Click to Buy” feature. Convenient, cool and a new normal most [...]
It’s an election year in the U.S. That means elevated levels of election coverage, civic engagement and—unfortunately—interpersonal conflict. Political rhetoric has reached a fever pitch and the campaign trails have blazed [...]
Typically, when I ask a financial brand about the ideal audience they’d like to attract, they tell me they want to reach three audiences: Students, i.e., the 16- to 22-year-olds Prime lenders, i.[...]
In response to the pandemic, the National Basketball Association, Major League Soccer and other leagues have announced plans to create enclosed campuses where their players, coaches and staff members will live and play full-time in [...]
A great feature about “employee universities” is that credit unions don’t all have to follow the same blueprint, says Holly Baumel, director of staff development at $620 million Blackhawk Community Credit Union in Janesville, [...]
There is no doubt that the coronavirus has disrupted nearly every aspect of our daily lives and ushered us into a “new normal” that is still rapidly evolving. As we adjust to our new reality, [...]
It may be a cliché, but that doesn’t make it any less true: It is lonely at the top. A sense of isolation isn’t just an issue for newly ascendant CEOs whose relationships [...]
Success doesn’t look the same to everyone. Consider the story arcs of fictional characters Don Draper and Peggy Olson of the television series “Mad Men”—the ’60s drama portraying the ad men (and women) [...]
