Even if your credit union is well established as community benefactor, in times of intense turmoil you may feel called upon to stand up and make a new, visible act of leadership and service. This [...]
The recent events in the United States—no, this time, not COVID-19—the recent events surrounding the urgent call for equality led me back to Martin Luther King, Jr.’s letter from a Birmingham jail. [...]
The 2020 crisis caused by COVID-19 has really thrown members and credit unions into a frazzle. The combination of restricted branch access, employees working from home, the unemployment crisis, and the uncertainty of how or [...]
Contactless payments are not new. In fact, consumers have used contactless cards to pay for transactions since the early 2000s, though the magnetic stripe cards of that era were far different from today’s much [...]
As credit unions continue to work toward digital transformation and the need to provide an omnichannel member experience, many face the challenge of how to handle the complexity of producing and delivering communications through the [...]
For most credit union members, waiting for a replacement credit or debit card to physically arrive in the mail is a major inconvenience. Cardholders do not want to be hindered—by a lost or stolen [...]
Managing your team can be a slippery slope if you start falling for common leadership myths. To stand your ground, you must find a leadership style that works for you—and dispel these misconceptions to [...]
Consumer experiences and attitudes around the U.S. about COVID-19 were mixed this spring as the pandemic stretched into its second full month. Some parts of the country focused on reopening their economies in later [...]
Like so many businesspeople, I seek inspiration to improve myself and my credit union whenever possible. Several years ago, I saw a little saying on LinkedIn that has been speaking to me on an almost [...]
The mission of CUES is to help credit union leaders reach their full potential. To do this, we provide a host of actionable learning experiences for established and emerging executives and board members. These learning [...]
Like in the Great Recession, decision-makers are facing a margin squeeze, credit risk is unknown and non-interest income is under pressure. During that time, there was significant cost-cutting. But it was different back then. Consumers [...]
When the COVID-19 pandemic hit, credit unions everywhere rolled out business disaster recovery and business continuity plans. Alongside drive-thru services and social distancing, credit unions implemented cybersecurity policies to maintain data integrity and safeguard customer [...]
Hearing the bad economic news of our nation’s high unemployment rate, credit unions might be tempted to think that no one is hiring or developing talent during the current pandemic. Nothing could be further [...]
Leading virtually has its challenges, and it requires leaders to adjust how they assign work and interact with their employees. Your employees may feel challenged as well, since not only do they need to learn [...]
I’ve been working in the financial services space for close to 30 years now. In that time, I’ve seen many trends and technologies emerge. Some take hold, several are just a flash in [...]
