Several years ago, there were reports about how Target uses predictive analytics to identify customers who are pregnant and then markets to them accordingly. A New York Times article included the story of a father [...]
The role of board administrators and corporate secretaries has never been more complex or time-consuming. Beyond managing board meeting schedules and board communication, board governance specialists must monitor and adapt to constantly evolving governance best [...]
Petitioning delinquent debtors for payment is a tough business, but many credit unions see that as a last resort and look for friendly ways to help a struggling member. “Remediation efforts are often successful and [...]
If collections are moving to automated, multi-channel messaging directed by a small team of specialists, $41 billion State Employees’ Credit Union, Raleigh, North Carolina, is a bit of an outlier. It’s running a decentralized, [...]
At CUES, we believe that investing in the next generation of leaders is incredibly important to the credit union industry. This is why our mission includes educating and developing future leaders. This is why we [...]
In November, I had the opportunity to facilitate a breakout session at our CEO/Executive Team Network. While discussing the impact senior leaders have on talent development, an attendee brought up a puzzling situation, “When [...]
One absolute in life is that downturns in the economy are inevitable. Currently, the global economy is moving lower into an economic valley that could negatively impact your members—and, therefore, your credit union. If [...]
Does $300 million in damages get your attention? That’s the total damages assessed against Wells Fargo by two separate Texas juries in two separate actions brought by USAA. These two actions alleged that Wells [...]
The role of the chief executive officer has changed drastically over the past decade. Where CEOs once focused on such traditional duties as running the credit union and overseeing operations, they are now responsible for [...]
The rapid consumer adoption of advancements in technologies—and the complexities that accompany this—make relevancy and sustainability simultaneously exciting and daunting for many businesses, including credit unions. A significant key to success in this [...]
A top strategic initiative for credit unions is to improve the quality and volume of member financial education they offer. As a movement we can only read so many headlines like “the average American doesn’[...]
Brand awareness and effective marketing are crucial elements of growth for every organization, including credit unions. But staying on top of the latest trends and strategies can be challenging, especially as consumer expectations and technologies [...]
For the past several years now, 93% of digital attacks attempt to exploit the human factor, according to a recent study by IBM. People represent the “human factor” in the crosshairs of cyber attackers. The [...]
Fail! It is a strong word choice for a headline but, unfortunately, not far from the truth. A recent survey conducted by executive search consultancy Russell Reynolds of 234 diversity executives employed at companies on [...]
Before the new year began, my husband and I took a mini-vacation to a bed and breakfast in West Virginia to relax and unwind. With three young kids at home, it’s not often we [...]
