Ten things that deserve extra thought in 2020
As we get ready to turn the page on 2019, there is plenty to think about. Not only is 2020 an election year, but the economy is sending mixed signals, painting a backdrop of uncertainty. [...]
CUES News Archives
Why buy insurance from a credit union?
The most obvious reason a member—or non-member, if your credit union sells insurance through a credit union service organization—might go to a CU for insurance rather than an insurance company or some other [...]
The ransomware threat
Most credit unions have heard about ransomware attacks, but few have experienced them, says Ray Murphy, chief information security officer at LEO Cyber Security, Dallas. “The criminals are now exploiting schools, healthcare—including hospitals and [...]
On Compliance: Make the most of your SAR writing efforts
Suspicious activity report writing and filing is arguably one of the most important responsibilities of financial crimes professionals. In 2018, FinCEN Director Kenneth A. Blanco testified that Bank Secrecy Act reporting, particularly through CTRs (currency [...]
Good Governance: The concept of ‘constructive partnership’
The Quantum Governance team has had the opportunity to work with a great many credit unions throughout the U.S. and Canada—often with the core objective of improving the working relationship between the board [...]
Spotting elder financial exploitation red flags
Elder financial exploitation and elder fraud are rising at an alarming rate and continue to be serious crimes in the United States. With no signs of dissipating, it is just a matter of time before [...]
Inside Marketing: Formulating an effective digital strategy for member engagement
Advances in digital marketing have opened up many avenues for engaging with credit union members. The multitude of channels at your disposal today necessitates formulating an effective content and communication strategy for interacting with existing [...]
Leadership Matters: Grace under fire
There’s no question about it: Today’s workplace can be stressful. The long work hours, the endless flow of information, the competing demands on our attention—all of these factors can make us feel [...]
Facility Solutions: Closing branches
Should you close branches to optimize network efficiency and reduce delivery cost? Will closing branches undermine your position as a community-focused credit union? Is your digital banking offering sufficient to retain target members and core [...]
Lending Perspectives: 5 lessons for credit unions from apple card’s early missteps
None other than Steve Wozniak, the co-founder of Apple, questioned whether the algorithms used to automatically decision applications discriminated against his wife based on sex. David Hansson, another well-known tech executive, made the same claims [...]
Recruiting millennial directors both a challenge and an opportunity
Conversations with attendees at Directors Conference, recently hosted by CUES, point to the idea that director recruitment is often a fairly challenging—and sometimes downright scary—undertaking. But a look around the general session room [...]
Diversity Insight: What matters is not how employees look, but how they think
“Alexa, what is diversity?” The state of being diverse; variety; a range of different things. “Alexa, what does it mean to have diversity?” Understanding that everyone is unique and recognize individual differences. Most of us [...]
CFO Focus: Robust employment propels the current economy
In my October market outlook, I incorrectly projected that the U.S. economy would be entering recession by December. While manufacturing and business investment have continued to slow consistently, our robust employment picture continues to [...]
NextGen Know-How: A framework for better, shorter meetings
I work with many organizations, and a common complaint from leaders is that they have to attend too many meetings. They often say that they can’t get their real work done because there is [...]
CUES Membership Minute: Calling all emerging leaders
All good things evolve if they’re going to get even better. Take my career. When I was named the 2015 CUES Next Top Credit Union Exec, I was manager of philanthropy and community investment [...]