CUES News Archives

Can you build trust with a machine?

Can you build trust with a machine?

There is an old saying—"All things being equal, people prefer to do business with people they know, like and trust. All things being unequal, people prefer to do business with people they know like [...]

Six steps to successful vendor selection

Six steps to successful vendor selection

There is no such thing as a perfect choice when it comes to partnering with a third-party vendor, according to Daniel Loritz, Esq., managing partner, Okun Loritz LLP, a Glendale, California-based law firm that represents [...]

Cards and cryptocurrency: The road ahead

Cards and cryptocurrency: The road ahead

How CUs will play in a cryptocurrency future is unclear but a major topic of conversation these days, reports David Pierce, CIE, CIO of $3.8 billion Canvas CU, Lone Tree, Colorado. “It’s something [...]

Card looks matter

Card looks matter

In the scramble to get top-of-wallet position, graphics count, and graphics need to reflect demographics and local markets, explains senior graphics designer Josh Hatcher of CUES Supplier member Vericast, San Antonio. Metal cards are now [...]

Tech time: Let’s talk about member service strategy

Tech time: Let’s talk about member service strategy

As member expectations continue to evolve, credit unions are increasingly seeking ways to deliver better digital service in real-time. While live web chat with a member service representative may have checked that box in the [...]

3 Questions with CUES’ Jimese Harkley

3 Questions with CUES’ Jimese Harkley

CUInsight Publisher & CEO Lauren Culp is joined by Jimese Harkley, VP of Membership at CUES for a quick interview with just 3 questions about CUES membership... Three questions: 1. (0:36) Why do CU [...]

Protect your credit union from car market volatility

Protect your credit union from car market volatility

The last two and half years have revealed flaws in the just-in-time and as-needed production approaches used in many industries. Additionally, inventory supply and demand were shifted drastically as many of us moved to a [...]

Leadership Matters: Commit to progress

Leadership Matters: Commit to progress

All progress is change, but not all change is progress. No one plans to change or desires to change, but we embrace what we view as progress. There is a powerful and important connection between [...]