What makes a loan officer successful? Regardless of future advances in technology, I hope there will always be room for a great loan officer. Yes, many consumers will be able to “self-serve.” Yes, thanks to [...]
During a recent credit union lending conference keynote, I offered up the idea that we–for the remaining hour–retitle the meeting the “Borrowing Conference” as a way to provide focus on the member. It [...]
Why is studying the new generations of consumers so important? According to Jeff Fromm, knowing about the next generation gives businesses clues about what to expect from them. Because the members of various generations have [...]
Share certificates are the quickest way to raise deposits as loan volume increases, according to Steve Stone, CEO of $1 billion 1st United Services Credit Union in Pleasanton, Calif., because they tend to be larger [...]
A common question that arises in our leadership development programs with executive teams or mid-level managers goes something like this: “I’ve got situation X at work. Which tool should I use to help me [...]
Banking is important to everyone, even if your members don’t think about it every day. It’s a trust-based business; when you trust your money to someone and think about how much that means [...]
Talent development today is no longer solely about providing the best pay and opportunities to the top 2 percent of your staff. Instead, it’s about developing and feeding a talent strategy that readies your [...]
$1 billion 1st United Services Credit Union knew members were starting to show more interest in deposit rates as the Fed started increasing the base rate. Steve Stone, CEO of the $1 billion CU in [...]
Ever wish you could get some positive free press in a publication or on a TV show that reaches the community you serve or one you want to serve? You can. In Episode 57 of [...]
Auto buying and lending was one of the last frontiers for fintech, and now they’re storming that hurdle, too. Carvana, Uber, Fair (which offers cars-as-a-service), and others have changed the way consumers think about [...]
I’m going to say something that’s a little controversial. When it comes to capturing the millennial market as new account holders, perhaps financial institutions are doing it wrong. And perhaps we’ve been [...]
Numerous articles and presentations at conferences are focused on the data that will be needed to forecast expected life of loan credit losses under the Financial Accounting Standards Board’s new current expected credit loss [...]
2016 U.S. Census data indicates that the United States is home to 55 million Latinos. Indeed, this demographic has been a principal driver of population growth since the year 2000 and is responsible for [...]
Credit unions often ask me what they need to do to have a strong cybersecurity program. I often respond with the following 10 considerations. 1. Executive Leadership Involvement When it comes to cybersecurity and risk [...]
“Excellence is not the opposite of failure.” I heard Marcus Buckingham say this during his keynote at the May 2018 Association for Talent Development International Conference and Exposition. This interesting thought coming from the head [...]
