“You can’t teach an old dog new tricks.” I’m sure we’ve all heard it before. The old saying simply describes how difficult it can be to change someone’s established behaviors. Want [...]
Imagine a credit union where all managers have the same level of leadership training. A credit union where managers know what is expected of leaders in their organization and where they are able to lead [...]
Dynamic, engaging and versatile, video marketing is undoubtedly a stronghold in mobile advertising today. It’s also one of the most popular ways consumers view content. “For credit unions, video marketing provides a personalized way [...]
The need to accelerate talent development is not new but is becoming more important in today’s changing landscape. We are inundated every day with a push to develop leaders faster to meet the demands [...]
While 2018 is quickly being dubbed “the year of AI,” by all indicators fintech’s latest phenomenon is just getting started. According to IDC, global spending on cognitive and artificial intelligence systems will reach $19.[...]
The recent suicides of iconic fashion designer Kate Spade and internationally renowned chef Anthony Bourdain renewed attention on a disturbing trend in the U.S. Deaths by suicide have been increasing across the country for [...]
In my experience, credit unions do a decent job of understanding system functionality and providing training to their employees when they purchase new software. However, they are less on top of things when it comes [...]
There’s much to understand and learn about the mobile landscape, says Hilary Reed, founder and chief strategist for Empower Strategic Solutions, a credit union management consulting firm based in Yardley, Pa. “Some facets are [...]
Remember your first coaching experience at work? Most likely it was “You are doing great, keep it up!” Or, “We need to talk about...” The profession of coaching has been more openly discussed in the [...]
In today’s financial services landscape, credit unions are facing more competition than ever before. Technology is changing how people want to interact with all service providers, including their credit unions. New market entrants are [...]
In the 1970s, there was a perfume commercial that said, “If you want to capture someone’s attention, whisper.” While that may work on TV, it probably isn’t a great strategy for problem-solving with [...]
Talent development today is no longer solely about providing the best pay and opportunities to the top 2 percent of your staff. Instead, it’s about developing and feeding a talent strategy that readies your [...]
After years of sustained practicality, consumers are borrowing again at a record pace. Many are beginning home improvements, buying new homes and autos, or financing their children’s educations. What is driving the rosier outlook? [...]
It’s remarkable how vivid the memories of that morning still are for me. When you think about it, so much of your life passes like a blur. But that fateful morning is crystal clear. [...]
Large banks are closing branches in small markets to focus on more profitable markets where they can leverage efficiencies of scale, marketing dollars and favorable demographics. For example, Bank of America shuttered 600 branches in “[...]
