Artificial intelligence is far from a novelty these days, even in a risk-averse industry like financial services. Still, the best applications of AI—spam detection, fraud prevention, risk assessments—generally operate behind the scenes. They [...]
While most of our clients are credit unions, Quantum Governance also works with a wide variety of other non-profit organizations—foundations, associations and charitable groups, even a small children’s home in India with an [...]
New fraud threats are constantly emerging because of the rapid increase in digital interactions and marked rise in the number of users interacting with merchants and financial institutions online and via mobile devices. Banks, credit [...]
In March, the Consumer Financial Protection Bureau finalized a new rule that will require lenders to collect and report key data points about their small-business lending, including information about business loan pricing, loan denials, business [...]
Between inflation, steadily rising interest rates and a looming recession, the current economic environment has exerted significant pressure on U.S. consumers and financial institutions alike. In addition to this uncertainty, federal regulators seized Silicon [...]
Most people don’t think about respect very much unless there’s a lack of it. And then, that’s all they think about. It turns out that respect in work relationships is far more [...]
When you hear the word coach, what comes to mind? Sports? A mentor? Your manager? A teacher? At the bottom of this word is the imagery of an individual who guides, directs and motivates you [...]
How do your employees rank when it comes to financial literacy? Do they feel confident in their retirement plans? Eighty-five percent of Americans report feeling stressed about their personal finances, so it’s smart to [...]
As I have shared from time to time with my readers and followers, I really enjoy writing. It’s said that writers write about what they know; I write about what I’m experiencing daily [...]
Financial institutions have a vital role in expediting to play in the shift to a green economy. Credit unions, with their strong ties to members and local communities, are uniquely positioned to drive positive change [...]
2020 was a pivotal moment, and not only because of the pandemic. The murder of George Floyd sparked many to recognize the inequities that exist across this country, including within financial institutions. To help address [...]
Earlier in my career, my VP asked me to prepare and deliver a presentation to our board of directors on a project we were leading. I had very little experience speaking in front of people, [...]
If a performance review doesn’t make an impact, does it even matter that it happened? It’s fair to say that performance reviews don’t have the best reputation with managers or employees. Employees [...]
Americans have been on a personal finance roller coaster for the past few years, so it’s no surprise that 77% of consumers are experiencing anxiety about their financial situation. As consumers face the highest [...]
What is the first thing you think of when you hear the word “green”? A forest? A frog puppet? A dollar? A recycling box? How about the economy? According to the United Nations Environment Programme, [...]
