Most boards and management teams are extremely proud of what they were able to accomplish in 2020, and rightly so. Until COVID-19, the rapid reactions and quick pivots the pandemic required had rarely been experienced. [...]
During my 45-year career in financial services, I was a mentor and a mentee many times. Taking the time to be a mentor and to be mentored was important because everyone benefitted from my doing [...]
One of the key takeaways for new board volunteers at credit unions is the emphasis on the human touch. Credit unions like to promote the superior quality of their member interactions versus those of commercial [...]
The debate over the best governance practices for board succession rages on. It is a routine topic in every single engagement and interview we conduct. The issues of diversity and term limits are especially prominent [...]
In 2012, Jack Zenger found that on average leaders do not receive training until they’ve been leading people for 10 years. 10 years! In the last decade, progress has been made to shrink this [...]
In a recent 9-0 decision, the U.S. Supreme Court ruled the definition of an automated telephone dialing system under the Telephone Consumer Protection Act is a device that must have the capacity to either [...]
It’s nothing new to offer a survey after completing a task. Most service industries ask customers to complete some sort of survey that helps them gauge how they are doing. In our industry, most [...]
Today many credit unions don’t think it even matters that they are financial cooperatives. Sure, they may put something like this on their website: “We are a not-for-profit financial institution owned and operated by [...]
The widespread economic challenges resulting from the pandemic have proven that most people aren’t planning for their financial futures in terms of years but rather in weeks or even days. In fact, the overwhelming [...]
There are two things that leaders must do if they want to lead an innovative, resilient and future-focused organization: Be a creative leader and be creative. 1. Be a Creative Leader In the early 1990s, [...]
It’s been a little over a year since the COVID-19 pandemic disrupted our lives on a scale that most of us had never experienced before. The events of 2020 prompted credit unions to make [...]
Joining me today is Christopher Stevenson, and we're talking all about the upcoming CUES Strategic Innovation Institute that's coming up, July 19 - August 4 in partnership with Stanford. Could you tell folks a bit [...]
When it comes to loan growth, it’s a challenging time for credit unions—perhaps even more challenging than the years following the 2008 financial crisis. Why? First of all, virtually all financial institutions have [...]
Tier 1 financial institutions command much of today’s small and medium-sized business banking market with about two-thirds of those primary relationships, according to a Raddonstudy. However, those businesses expressed a readiness to switch to [...]
Having high-quality products and services is no longer a competitive advantage for credit unions—it’s an expectation. The critical differentiator in building lifelong relationships with your members is how well you understand, guide and [...]
