Originally utilized in 1969, LIBOR—the London Interbank Offered Rate—was officially adopted by the British Bankers Association in 1986 as a benchmark rate. It has subsequently become the global standard for the rate at [...]
You know what they say: The race doesn’t always go to the swiftest. Sometimes it goes to the person who hangs in the longest—making perseverance, rather than speed, what it takes to cross [...]
Succession planning involves building a pipeline of future leaders aligned to key roles, to reduce the potential for gaps and loss of institutional knowledge when vacancies occur. Done well, succession planning strengthens leadership teams, offers [...]
The credit union mantra, “people helping people,” is such an all-encompassing message across the industry. From great services to a complete line of products, this message ensures that each member receives the very best, and [...]
The credit union movement’s founding principle was for community members to pool resources so people in need of loans could have access to funds. I often look to these words for inspiration on the [...]
The problem with fraud detection for remote services isn’t that humans can’t see red flags when looking at facts about a consumer’s life and finances. The problem is that humans don’t [...]
In a previous life working for one of the largest core vendors, I had the opportunity to evaluate the decisions of over 100 credit union clients that migrated their core software from being hosted in-house [...]
It’s April 2021 and your board retreat approaches. Half of your board members—and all of those over 65 or with chronic health conditions—have received a COVID-19 vaccine. New COVID-19 cases have dropped [...]
In January 2021, the IRS issued final regulations on the 21% excise tax levied against credit unions beginning in 2018 based on the income of certain highly compensated employees. The final regulations mostly match the [...]
All of us are acquainted with the Pareto principle, which says that, for many outcomes, roughly 80% of effects come from 20% of causes. Better said: 80% of results derive from 20% of actions. What [...]
When you think of brands, the names that come to mind are iconic and clear. Apple and Google conjure impressions of cutting-edge tech and coolness. Coca-Cola thrives on building a sense of nostalgia and “feel [...]
In 2007, on the cusp of the great recession, I became the executive director of one of the largest government agencies in Utah. Little did I know the critical lessons I would soon learn about [...]
The Microsoft Exchange Server hack is pervasive, and the critical vulnerabilities have the potential to be exceptionally impactful on organizations ranging from small to global enterprises. While many companies assume their Microsoft Exchange Servers were [...]
It may be because I’ve been in this business long enough to realize that building and managing a top-quality loan portfolio is tougher than ever. It may just be that I long for the [...]
Everence Federal Credit Union is a faith-based credit cooperative serving more than 30 church denominations and networks with historic roots or relationships with the Anabaptist faith community. Aphaphanh Nussbaum, MBA, SHRM-SCP, the credit union's diversity [...]
