Wellness and diversity, equity and inclusion are having a much-needed moment. While in recent years these programs have become a more accepted and expected part of the workplace, the COVID-19 pandemic and the Black Lives [...]
I recently had a first-time asset/liability committee meeting with a new client. The meeting was scheduled for 90 minutes, with the idea it would give us enough time to establish appropriate perspective and focus, [...]
A few months after I was promoted to director of human resources, my vice president called me into her office to discuss my new role. She noticed I was still doing some work from my [...]
Like just about every other conceivable organization, credit unions across the country felt economic, operational, and social impacts in 2020. The pandemic took its toll on credit unions, as we saw many move to greater [...]
In these times, developing your staff members to be the best they can be is more important than ever. But how well does your work environment support the kind of talent development that fosters creativity, [...]
As financial services companies continue to advance down the path toward their own unique digital transformations, they are finding that having access to more electronic data about the consumers they serve is offering significant benefits. [...]
The hype around artificial intelligence and other neural technologies has spun up some pretty fantastic tall tales, a few scary enough to make a person want to drop completely off the grid (if that were [...]
We need courage in many different kinds of conversations. Typical examples include handling conflict, confronting a co-worker, expressing an unpopular idea on a team, asking for a favor, saying no to a request for a [...]
From the caterers who make your working lunches a delight to the architects redesigning your corporate headquarters, your credit union works with multiple suppliers daily. But when was the last time you assessed your current [...]
Strong branch and phone support were historically the key components to building member relationships, and they’re still a staple in many communities today. However, the pandemic changed everything, challenging credit unions to think bigger [...]
On the road of life, we all face obstacles. Some we can avoid with careful planning, and others are outside of our control. In your personal life, minimizing catastrophe may involve wearing a seat belt [...]
In the words of actress Lauren Bacall, “Standing still is the fastest way of moving backward in a rapidly changing world.” Businesses today face many challenges in their efforts to keep moving forward. One of [...]
This month, we mark the grim anniversary of the COVID-19 outbreak being declared a pandemic. Our pandemic year has brought many changes in the way we live and work. We wear masks to the office ([...]
At Illiana Financial Credit Union, one of our main objectives is to generate an inclusive environment, equally as much for our members as our employees. Throughout the years, we have evolved to create an inclusive [...]
There have been many conversations about the fundamental changes resulting from the pandemic, but not nearly enough of them have focused on the long-term vision of how to build loyalty through this change. Just as [...]
