Joining me today is Christopher Stevenson, and we're talking all about the upcoming CUES Strategic Innovation Institute that's coming up, July 19 - August 4 in partnership with Stanford. Could you tell folks a bit [...]
When it comes to loan growth, it’s a challenging time for credit unions—perhaps even more challenging than the years following the 2008 financial crisis. Why? First of all, virtually all financial institutions have [...]
Tier 1 financial institutions command much of today’s small and medium-sized business banking market with about two-thirds of those primary relationships, according to a Raddonstudy. However, those businesses expressed a readiness to switch to [...]
Having high-quality products and services is no longer a competitive advantage for credit unions—it’s an expectation. The critical differentiator in building lifelong relationships with your members is how well you understand, guide and [...]
As a leadership consultant and success coach, I believe that habits are an important element of leadership success. Our daily practices are what support our focus, results and growth, allowing us to be at our [...]
According to the 2021 update of “Non-Qualified Executive Benefits: A Guide for Credit Union Leadership,” the growth of split-dollar life insurance arrangements has outpaced that of other standard components of supplemental executive benefits packages. And [...]
It’s easy for a competitor who’s courting one of your best executives to offer a higher salary and annual bonus. If that executive has a well-designed deferred compensation program in place, however, your [...]
Because similar functions are usually needed at each location, credit union branches are often built based on a prototype. Has something as disruptive as a pandemic that forced branch closures changed the fundamental prototype most [...]
Federal credit unions have an inherently strong, socially conscious business model. Demonstrating the many ways that they may positively impact society can address consumers’ growing interest in choosing a financial institution that aligns with their [...]
Despite a significant slowdown in auto sales at certain points in 2020, credit unions held steady with their indirect lending programs. Anticipating that business could turn around at any point, most kept the same number [...]
If a credit union’s current branches have more space than they need after COVID-19 and the great shift to digital self-service, why not rent excess square footage to a paying business that offers complementary [...]
To understand and appreciate diversity in the workplace, you must first develop an understanding of yourself and the ways in which you and those around you develop your worldview. An ability to use a variety [...]
After years of being a relatively uninspired self-service add-on, mobile banking has become a primary means of engagement for credit unions. Moving beyond transactional convenience to a critical channel throughout the pandemic, it’s how [...]
We are all creatures of habit. Some habits are good. For example, some simplify our lives by allowing us to do everyday things without a lot of mental effort, like putting both feet on the [...]
Do you feel like your business is moving faster than the talent? Having the right talent that grows and changes with the business can feel elusive, but conscious effort and focus in this area can [...]
