Three ways to differentiate your member service with coaching
Ask a credit union’s leadership or staff what truly sets them apart from a bank and they’ll almost always drop the “s” word: service. Go a step farther by asking them how their [...]
CUES News Archives
Bringing together the credit union heart and head with data
During a recent webinar, How to Utilize Data to Build Strong Member Relationships, my co-presenter Anne Legg of Thrive Strategic Services said something that struck me. She spoke of bringing together the “heart and the [...]
Women in football, politics and credit union boardrooms
It’s Super Bowl Sunday as I write this, and it’s snowing at my home in New Hampshire. My husband has made a big batch of his famous mac and cheese, and we have [...]
NextGen Know-How: Little leadership moments
As a parent, I often struggle to balance working full-time with raising three young children. My days often feel like a whirlwind of clients and workshops, and then I have to quickly shift into parenting [...]
Successfully building the confidence to grow a career
On Jan. 1, I stepped up into the newly created role of executive vice president at my organization, $158 million Campco Credit Union, Gillette, Wyoming, which is now celebrating its 50th anniversary serving members. Starting [...]
How hiring, community partnerships and culture impact diversity of thought
CUES was fortunate to get to talk with Fabiana Luis-DeGuire and Diana Cervantes about some key aspects of diversity, equity and inclusion: hiring, community partnerships and promoting an inclusive culture. Luis-DeGuire is financial inclusion officer [...]
Expansion of CUSO powers poised for positive impact
At its January meeting, the National Credit Union Administration Board approved a proposed rule with a 30-day comment period that would allow credit union service organizations the authority to work with credit unions to originate [...]
Diversity Insight: Committing to a diverse talent pipeline
With 61% of new credit union member growth coming from multicultural consumers, building a diverse and inclusive culture is an imperative to meeting the changing needs of members. Diverse teams make stronger business decisions. If [...]
ALM rebalancing act
Credit unions are moving through 2021 with skewed balance sheets, asset/liability mismatches and pinched net worth after the turbulent and disruptive but survivable hurricane called 2020. The experience varied from CU to CU, from [...]
Talent development has gone beyond pivotal to pivoting
Talent development has been pivotal for a long time. That is, it has been of crucial importance to the growth and ultimate success of individuals, teams, departments and organizations. While still pivotal, effective talent development [...]
Measure twice, convert (your core) once
Undertaking a core conversion is no small task, and it’s a decision no credit union takes lightly. When reading about the process and talking to peers who have lived it firsthand, it quickly becomes [...]
HR Answers: Why leaders need to model good mental health practices
A great leader I know once told me—and my own experience has borne out—that your people may not always do what you ask them to do, but they will almost always do what [...]
Data analytics: More than just numbers
As more credit unions firm up their data analytic foundations, excitement over early wins may fuel speculation about what else is possible on the business intelligence front. What other organizational issues can be identified and [...]
A needling issue: Requiring employees to get the COVID-19 vaccine
Now that COVID-19 vaccines are being distributed nationwide, it’s only a matter of time before credit union employees will be going back to their offices, where they will once again come in close contact [...]
The value of valuing mental health
While a growing number of employers are taking proactive steps to address the rising awareness, and prevalence, of mental health issues impacting their organizations, mental health continues to carry a certain amount of stigma. Some [...]