Over the last decade, credit unions have been consolidating rapidly. With the resulting increase in total asset size per credit union, the surviving credit unions are becoming more sophisticated organizations out of necessity. According to [...]
My regular readers understand this about me: I try to be funny when I write. My wife likes to say I think I’m funny. I remember my high school band teacher, Mr. Cummins, liked [...]
We live in an uncertain world. Credit unions must deal with increasing levels of volatility, uncertainty, complexity and ambiguity. Navigating this environment requires strategic thinking and strategic leadership. Yet in several research studies, senior leaders [...]
It won’t surprise you that member experience ranks as the top priority for 81% of credit unions around the globe. What might surprise you is what some are doing about it. Study after study [...]
Credit unions serve as financial intermediaries to members who need money they don’t yet have (borrowers) as well as those who have money they don’t yet need (savers). As such, they are always [...]
Your members are primarily banking through digital channels. In fact, a survey by Chase at the end of 2021 showed an increase of more than 10% adoption over the previous year when stay-at-home mandates were [...]
Incorporating sustainability into business culture and operations is nothing new. Organizations have been weaving in small-scale solutions for decades. “Think before you print” taglines popped up in the early 2000s. I can remember washing solar [...]
During his first High Performing Boards Digital Series session in April, Seve Morrissette used setting football strategy as an analogy for setting strategy for a credit union. “If we do an assessment and realize the [...]
The succession planning process is a perfect opportunity to address diversity, equity and inclusion considerations and to build a credit union that is more representative of its members. “We know that management teams with varied [...]
There is an old saying—"All things being equal, people prefer to do business with people they know, like and trust. All things being unequal, people prefer to do business with people they know like [...]
In 2010, the National Credit Union Administration made explicit that credit union directors must be able to show that they understand their credit union’s financials. Now NCUA has a proposal to not only require [...]
There is no such thing as a perfect choice when it comes to partnering with a third-party vendor, according to Daniel Loritz, Esq., managing partner, Okun Loritz LLP, a Glendale, California-based law firm that represents [...]
How CUs will play in a cryptocurrency future is unclear but a major topic of conversation these days, reports David Pierce, CIE, CIO of $3.8 billion Canvas CU, Lone Tree, Colorado. “It’s something [...]
It’s no secret. Our credit union boards are changing. We know about the Great Resignation, the ecosystem pushing people to reconsider all aspects of their personal and work lives, including board service. There are [...]
In the scramble to get top-of-wallet position, graphics count, and graphics need to reflect demographics and local markets, explains senior graphics designer Josh Hatcher of CUES Supplier member Vericast, San Antonio. Metal cards are now [...]
