The banking industry is facing a pivotal generational shift. Gen Z, born between 1997 and 2012, now makes up a sizable portion of the U.S. population. With their unique behaviors, values and tech fluency, [...]
It’s among credit union teams’ worst nightmares: The digital banking conversion that was designed to improve the member experience fails—locking users out of their accounts, not showing balances, making wire transfer features inaccessible. [...]
Last week, I had the pleasure of presenting at NAFCU’s Regulatory Compliance and BSA Seminar. My presentation was different than the normal lecture style of presentations at NAFCU Conferences. Instead, I essentially conducted a [...]
Member service is no longer based on transactions. The buying experience has evolved from a model focused on purchases to one centered on a member’s experience. Nowadays, what sets you apart is the satisfaction [...]
I’m always curious about corporate culture so I often ask individuals about the culture of their organization … I’ve been surprised when the answer is, “Oh, we don’t have a corporate culture.” I [...]
I’ve spent my thirty-eight-year credit union career articulating the Credit Union Difference. Whether through marketing communication as a past VP of Marketing or knocking on doors as a VP of Business Development, community development [...]
The European Network of Credit Unions (ENCU) and World Council of Credit Unions (WOCCU) joined the Croatian Credit Union Association to convince key policymakers in Croatia’s capital to address the regulatory challenges preventing credit [...]
The NCUA recently announced 142 low-income and minority depository institution (MDI)-designated credit unions received $3.1 million through the Community Development Revolving Loan Fund (CDRLF). “These grants have a track record of success,” said [...]
You are undoubtedly aware of the artificial intelligence revolution we are all living through. Even though popular tools like ChatGPT have only been out for about a year, they've already made a major impact—to [...]
The long moratorium on student loans (which began in March 2020) is ending. Starting in October – just a couple days from now – people will have payments due on their student loans again. The data shows [...]
Strategic planning is just around the corner and organizational transformation is a topic for many financial institutions. Allied's EVP, Chief Strategy & Technology Officer Dave Hilger joins the pod to discuss how to optimize your [...]
Artificial intelligence took a monumental leap forward with the launch of ChatGPT on Nov. 30, 2022. In an instant, machine intelligence became useful to the masses, capturing the imagination of the world and sparking the [...]
Although evidence is continuing to mount that the Fed is winning its battle against inflation, mortgage interest rates keep rising. This has been a difficult year for the real estate market – mortgage demand recently hit [...]
Major changes are on the horizon for ATMs that will require significant investment. With PCI regulations looming, most credit unions will need to upgrade their fleets or replace outdated machines. But in an era of [...]
People often fake it. We fake our physical ailments, we fake our emotional stability, and we fake our level of happiness. We nod along when asked. We put a smile on our face even if [...]
