IT security is complex, and this is particularly true for your credit union’s contact center. To demystify it, we’ve created this security best practices checklist to help strengthen credit union and member data [...]
It happens at almost every credit union sooner or later—the board and management team realize that if the organization is to continue to grow, it must purchase a new loan origination system. Picking the [...]
Much has been said about the power available to lenders and their technology partners thanks to open software architectures and modern application programming interfaces. A significant amount of our work focuses on making the most [...]
There are many ways to get your members’ attention. Whether it be from posting about an upcoming event, a lower price for a product or even a giveaway—all of these and more can boost [...]
Credit unions have long thrived by offering personalized services that build strong community bonds. Now the charter has evolved, extending those community bonds by offering the financial services and the kinds of experiences members want [...]
There are many paths to success, but the options for screwing up are limitless. You can screw up by leaving things undone, or you may do the right thing in the wrong way. It’s [...]
The financial services landscape is in constant motion. Change is expected, but it’s not just about change anymore. It’s the accelerated pace of change that puts credit unions on the defense—scrambling to [...]
During the CU Pride Leadership Conference earlier this month, members of one of the panels talked about their experiences with “intersectional allyship.” Being an ally, in simple terms, means being someone who aligns with and [...]
Both new and used car prices soared during the pandemic because of chip shortages and growing inflation. The latest data from the U.S. Bureau of Labor Statistics shows used car prices coming back to [...]
Credit unions everywhere are seeing an uptick in asset size. From 2020 to 2021, credit union membership increased by 23%. Whether through acquisitions, mergers or organic growth, this means a larger burden for the accounting [...]
The first professional presentation I ever gave was as the assistant director of human resources. My vice president asked me to prepare a presentation for the board of directors. I had very little experience presenting—[...]
Many would agree that the world turned upside down in 2020, so last year, Affinity Federal Credit Union started brainstorming how to move forward at a time when most of us were still getting re-oriented. [...]
Keynoting Friday’s CU Pride Leadership Conference, both the chair of the board of the National Credit Union Administration and a regional VP at Visa encouraged program participants to keep on with their work to [...]
The latest edition of First Line of Defense™ raises the alarm on two key kinds of fraud and how to spot them: quick response code scams and car wrap scams. QR Code Fraud While quick [...]
LGBTQ+ Americans are experiencing economic distress at a higher rate than their straight and cisgender peers, according to August 2021 data from the U.S. Census Bureau. Overall, about 13.1% of LGBT adults lived [...]
