The latest on checked bag fees
We are only a few days away from the Governmental Affairs Conference in Washington D.C. - the first conference under the banner of America's Credit Unions! This is exciting. As we all get set [...]
News Archives
The No. 1 question for your next credit union board meeting
Often, when the waters are still and things seem to be going well, I like to stir the pot of the credit union boards we work with to avoid getting into a sense of false [...]
A woman’s mid-life perspective
I am grateful that Renée Sattiewhite reached out asking me to write an article for Women’s Month this year. When Renée calls, I answer. I am sure I am not alone! My [...]
IRS Free File is open for the 2024 tax season — with a major expansion to eligibility
The IRS has launched its Free File program for the 2024 tax season — with its largest-ever expansion to eligibility. Now, anyone who earned an adjusted gross income (AGI) of $79,000 or less in 2023 [...]
The unfolding impact of rates and retirements
Changes over the last decade have placed tremendous pressure on financial institutions. The rise of fintech competitors, shifting demographics as baby boomers are replaced by millennials, long-tail implications of the pandemic and now a radically [...]
Moderate Dems, Hispanic Caucus press Navy Federal and regulators on bias allegations
Moderate Democrats and members of the Congressional Hispanic Caucus are demanding that Navy Federal Credit Union and financial regulators address allegations that the credit union discriminated against Black mortgage applicants. In a letter sent to [...]
Marketing swag: What’s hot, what’s not (& what is it even?)
Picture a busy expo hall filled with banking and financial services professionals. They’re mostly there to network, catch a few fintech demos and learn more about the industry. But there’s another pull: filling [...]
Nussle, advocacy team meet with CFPB Director Chopra
America’s Credit Unions President/CEO Jim Nussle and members of its advocacy team met with CFPB Director Rohit Chopra Wednesday for a discussion on topics ranging from the credit union difference to the negative [...]
Three common mistakes to avoid when looking to grow core deposits
How are we going to grow core deposits? This is the question many credit union executives have recently been wrestling with. With zero percent interest rates a thing of the past, the only real option [...]
Insourcing vs. outsourcing: Top 3 questions to ask
Ongoing regulatory, competitive, and economic changes in the credit card landscape are driving many credit unions to review their credit card program strategy and evaluate whether to invest in growing an internal program or explore [...]
The value of a credit union’s reputation
Your credit union’s reputation is not merely a reflection of your public image, but a tangible asset with measurable impact on the most essential aspects of your credit union’s operations. Today, we explore [...]
Striking the right chord: Learning from Taylor Swift and reclaiming the heart of community banking
In an industry as dynamic and fiercely competitive as banking, community financial institutions face a formidable challenge. Mega banks are echoing smaller institutions’ traditionally unique selling propositions—personalized consumer care, the elimination of certain fees [...]
Empowering women in leadership through practical DEI
Many total rewards decisions once followed a templated approach that met many basic needs, but often overlooked the concerns of specific populations. Diversity, equity and inclusion (DEI) related to pay, health and career are essential [...]
3 ways credit unions can attract more millennial members
Where did you open your first bank account? For me, it was with a credit union. I still remember how proud I felt, strolling through the glass doors of Washington Trust in Rhode Island to [...]
How to address increasingly sophisticated phishing and identity theft scams
In the 2023 Annual Data Breach Report from Identity Theft Resource Center, there were 3,205 publicly reported data compromises that impacted an estimated 353,027,892 individuals. This report also highlights a 78% increase [...]