Reducing risk in your loan portfolio
We’ve all seen the recent headlines: Inflation is up. Purchasing power is down. Pandemic relief money to consumers has ended. Both new and used car values are inflated. Borrowers are taking out larger loan [...]
CUES News Archives
Above and beyond onboarding
Credit unions have not been immune from the effects of the pandemic-induced Great Resignation; employees have quit their jobs in higher-than-usual numbers, and positions have remained unfilled much longer than is typical. You may have [...]
How credit unions can use contract software to manage compliance and risk
Costly compliance issues and risk variables are on the rise for credit unions and can get in the way of meeting strategic goals. Luckily, in the age of digital transformation, credit unions can plan for [...]
Tech Time: Cybersecurity best practices for your employees
Recently, several major companies including Twitter, Marriott, SolarWinds, MGM Resorts, Zoom, to name a few, fell victim to cyberattacks. These attacks spanned a wide range of types, including malware, phishing, ransomware, denial of service, man-in-the-middle [...]
Good Governance: Making strategic planning (relatively) painless for a small organization
Strategic planning time! Do I hear groans or cheers? In my experience sitting on boards and employed as a nonprofit staff member, I typically hear some grumbling when the topic of strategic planning comes up. [...]
To innovate, get nervous
When you find success, a lot of people are going to want the results you’ve had, but the question will be: “Are they willing to do what you’ve done.” I didn’t realize [...]
What comes after the “Great Moderation”?
Discussions about regime change usually occur in a geopolitical context when one country’s leaders seek to replace their counterparts in another. But emergence of regimes and changes associated therewith occur in many settings, including [...]
Does your credit union follow these four security best practices?
Credit unions are facing unprecedented times. During the pandemic, many rallied to address the strain on credit union employees and members. But the changes and pressures on the credit union industry have created opportunities for [...]
Inside Marketing: The complete video marketing checklist
Are you missing something in your video marketing strategy? You may be creating marketing videos constantly, sharing them on all of your social media channels regularly and even adding them to your homepage. But still, [...]
Lending Perspectives: This space available
While I don’t like to think about it too often, I must face facts: Retirement is in my foreseeable future. It won’t happen in the next year, but it won’t be five [...]
Rates on the move
Many are celebrating that rates are finally moving up, but there is plenty of uncertainty to go along with the shift. Just last September, half of the Federal Open Market Committee members expected a rate [...]
Streaming entertainment delivers new account acquisition tools
Economic, personal and social factors are affecting consumer sentiment. Changes in privacy practices, consumer expectations for personalization and lifestyle, social change and marketing innovation have opened critical and cultural perception gaps between financial institutions and [...]
CFO Focus: Strategic chief financial officers lift the c-suite to new levels
If you have a longer-term financial roadmap, you’re one of a growing group of institutions that has discovered the strategic benefits of this vitally important tool. If you don’t have one, it’s [...]
Seven secrets to improving the employee experience of your contact center team members
We’ve recently heard a lot about the Great Resignation. In fact, according to Ceridian’s 2022 Pulse of Talent report of employees, a total of 61% are at risk of leaving—23% actively job [...]
NextGen Know-How: How to become indispensable to your boss
I’ve worked for many managers in my career, and each of them had their own leadership style and set of expectations. Some were supportive and available; others were distant and hands-off. As a leader, [...]