NextGen Know-How: How to cope with languishing
Several months ago, I told my husband that I felt like I was in a funk. I couldn’t explain why—I love my business, I enjoy working with my clients, and I have so [...]
CUES News Archives
HR Answers: Key talent strategy trends in 2022
In order for organizations to stay on top in 2022, it’s critical to have the right strategies in place that not only considers employee preferences and the changing talent landscape, but one that also [...]
I’m burned out. Should I quit my job?
I read something really interesting the other day ... ? 4 million people quit their jobs in April.? If that’s not an appropriate time to use the mind-blown emoji, I don’t know what is…. That [...]
Diversity Insight: 5 common mistakes in your DEI strategy
With the reckoning on systemic racism that our country has experienced since early 2020, there has been a renewed focus on diversity in many industries. This has long been a persistent challenge in our profession. [...]
Your best people strategy for 2022
It’s often said that “your people are your greatest asset.” But in fact, your greatest asset is the right people with the right resources and knowledge in the right jobs with the right goals [...]
Employee connection is possible remotely
Happy holidays! I hope you are enjoying a joyful season. At this time of year, we naturally tend to think about how we can thank employees for the good work they’ve done. Sending a [...]
The role of the cloud contact center in modernizing member experiences
Consumers have long joined credit unions for their local community commitment, competitive rates and personalized service. Essential for membership growth and competitiveness, high-touch services must now equally include both in-person service and digital interactions, particularly [...]
Leadership that inspires and empowers
Jennifer McHugh, VP/community engagement at $3.8 billion Royal Credit Union, Eau Claire, Wisconsin, was chosen as the 2021 CUES Exceptional Leader, and with that honor has come contemplation about what leadership means. “I [...]
Unwinding the COVID-19 concessions for ‘secret CECL’
It has been nearly two years since the beginning of the COVID-19 pandemic. While concerns about new variants continue to make the news, American society seems to have progressed to a point of weariness with [...]
‘Tis the season to buy now, pay later
In what is arguably the first holiday season with buy now, pay later as a “mainstream” payment option, new research reveals many Americans consider it a gift. According to a study by GoCardless, a global [...]
Purposeful Talent Development: You’re looking to tap your team’s hidden potential
McDonald’s founder Dave Kroc famously said, “Take care of your people and the business will take care of itself.” Today, developing your people and investing in social capital has never been more important as [...]
Tech Time: How credit unions can capture revenue through predictive modeling
Today, financial institutions are awash in deposits from pandemic-era stimulus programs, but they can take steps to balance this influx with lending. It’s time to embrace cross-selling predictive modeling to more accurately and proactively [...]
Good Governance: The chair must prioritize facilitating over speaking
Michael Daigneault, CCD, CEO at Quantum Governance, tells a story of a judge who served on the board of a large credit union. At board meetings, he would speak up, be heavily involved and opine [...]
The 3 things every credit union needs to know about data science
Data science is often confused with other disciplines, like data engineering. Knowing the difference is important because it helps credit union leaders more confidently take the first steps on a journey to data transformation. So, [...]
Building a better talent machine for the future
We’re experiencing upheaval and uncertainty in the employment arena. One of the most common issues we're hearing and talking about in strategic planning engagements is talent—more specifically, how to retain and engage the [...]