Based on the 2021 Life Insurance Engagement Report, a Franklin Madison collaboration with PYMNTS that collected and analyzed 2,326 survey responses, Generation Z consumers are most likely to look to their financial institutions, financial [...]
For the last several decades, auto loans have been a big part of loan portfolio growth for most credit unions. As an industry we’ve gotten better at indirect lending—learning from our mistakes on [...]
It’s been called the “turnover tsunami” and the “great resignation.” A predicted massive outflux of employees is already beginning to be felt in some organizations. Employees of all kinds from companies of all sorts [...]
The pandemic has impacted people in various ways over the past 18 months, and researchers are reporting that many employees are feeling exhausted, burned out and stressed. Gallup has found in their research that employee [...]
High employee satisfaction is often confused with strong organizational culture. While happy and engaged team members are key, they are not enough to ensure an organization’s ultimate success. Indeed, an organization can have hundreds [...]
Deciding how to safeguard your credit union's loan portfolio can seem like a complicated decision, and it can be tempting to go with the option that seems easiest on the surface. However, as with most [...]
Cecilia Muñoz had worked as the director of intergovernmental affairs for President Barack Obama for three years when she was promoted to director of domestic policy and something happened that made her doubt her [...]
People need new ways to think about and talk about diversity. Leaders need new skills to enable equity and inclusion in the workplace. And organizations need scalable ways to ensure that their diversity and inclusion [...]
Since the early 1980s, business-owned life insurance or BOLI has been the go-to strategy for banks and credit unions to offset the cost of executive and employee benefits. At the end of June 2021, more [...]
While empathy is the cornerstone of the credit union mantra, “people helping people,” I would argue it has never been more necessary than today. Regardless of how you feel about COVID-19, vaccines, masks or the [...]
More than half of American workers are actively burned out, according to a survey conducted by Indeed this spring. Between blurred work-life boundaries, global uncertainty, and social isolation in the pandemic, employees are at risk—[...]
Many credit unions today are stretching to expand their community development and outreach programs. Credit unions are pursuing community development financial institution certification because of their desire to promote greater community outcomes and, of course, [...]
Keeping the payments system running has always been so critical that elaborate arrangements of hardened perimeters, file back-ups, processing redundancies, frequent testing and many more such steps have been used to keep outages within acceptable [...]
Front-line staff at your credit union have a unique opportunity to identify fraud and help members who may be falling victim. Educate your staff on fraud prevention, especially newly developed schemes identified by the team [...]
In June of 2021, the Federal Financial Institutions Examination Council released an updated technology handbook that focuses on architecture, infrastructure and operations. The “Architecture, Infrastructure, and Operations” booklet (referred to as AIO) is one of [...]
